2000 Census

Better Productivity Data Needed for Future Planning and Budgeting Gao ID: GAO-02-4 October 4, 2001

Nonresponse follow-up was the most expensive and labor-intensive of all Census 2000 operations. The Census Bureau spent $1.2 billion and used more than 500,000 enumerators to obtain census information from 42 million nonresponding households in less than 10 weeks. Because of this colossal workload, even small variations in productivity had significant cost implications. Workload and enumerator productivity have historically been two of the largest drivers of census costs, and the Bureau developed its budget model for the 2000 Census using key assumptions about these two variables. Nationally, enumerators completed their nonresponse follow-up workload at a rate of 1.04 housing units per hour--slightly exceeding the Bureau's expected rate of 1.03 housing units per hour. Productivity varied for the four primary types of local census offices, ranging from 0.90 housing units per hour in inner-city and urban areas to 1.10 cases per hour in rural areas. In refining the data, the Bureau corrected what it considered to be the most significant discrepancy--a misclassification of some employees' time charges that overstated the number of hours worked by nonresponse follow-up enumerators and understated enumerator production rates.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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