Blue-Collar Workers

Appraisal Systems Are in Place, But Basic Refinements Are Needed Gao ID: GGD-87-72 June 18, 1987

GAO evaluated how the Air Force, the Army, the Navy, and the Veterans Administration (VA) have implemented performance appraisal systems for federal wage system, or blue-collar, employees.

GAO reviewed 84 performance plans applicable to 5,843 employees and found that 54 contained standards that were not clear, did not distinguish among all levels of performance, or were based on uncontrollable external factors. GAO also found that the services and VA: (1) failed to use some of the standards to measure performance; (2) inappropriately based some standards on personal traits; (3) did not always inform employees of their performance expectations in a timely manner; (4) failed to provide some employees with midyear performance feedback; and (5) communicated most performance appraisals in a timely manner.


Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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