TQM Implementation in the Navy

Gao ID: GGD-93-29R April 26, 1993

GAO reviewed the Department of the Navy's implementation of total quality management (TQM). GAO found that: (1) as the Navy invested more time and effort in TQM activities, TQM implementation matured, barriers became less difficult, and greater benefits could be achieved; (2) 68 percent of the Navy's facilities have implemented various phases of TQM and most Navy personnel believed the TQM program was beneficial; (3) the Navy facilities surveyed generally agreed that empowerment, insufficient information, and lack of training on TQM concepts were the most common barriers to TQM implementation; and (4) TQM had a moderate to very positive impact on the Navy's internal operations.



The Justia Government Accountability Office site republishes public reports retrieved from the U.S. GAO These reports should not be considered official, and do not necessarily reflect the views of Justia.