Business Process Reengineering

DOD Has a Significant Opportunity to Reduce Travel Costs by Using Industry Practices Gao ID: T-AIMD-95-101 March 28, 1995

With processing costs accounting for at least 30 percent of the $3.5 billion that the Pentagon spent on travel in fiscal year 1993, adopting private industry's "best practices" for travel management could save millions of dollars. The Defense Department (DOD) needs to streamline its complex processing system, which involves 700 voucher-processing centers, multiple travel agencies, and more than 1,300 regulations. "Best practices" in the private sector include empowering employees to make travel decisions, reducing the number of travel agents to as few as one, consolidating multiple travel-processing centers into a single facility, and simplifying travel policies to less than 20 pages.



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