Social Security

Opportunities To Improve Productivity at Program Service Centers Gao ID: GGD-87-54 May 22, 1987

Pursuant to a congressional request, GAO examined productivity at six Social Security Administration (SSA) program service centers (PSC).

SSA management recognized the need to improve and institutionalize productivity and required PSC directors to conduct at least one new project a year, which was quantifiable in terms of monetary or work-year savings, to improve productivity. However, GAO found that the productivity variations among PSC indicated needed improvements in productivity management, specifically: (1) managerial responsibility for setting and meeting productivity improvement goals; (2) meaningful measures to assess performance and facilitate needed improvements; and (3) procedures to identify ways to reduce costs and improve operations. GAO concluded that management could make greater use of existing performance data to enhance PSC productivity efforts and save costs by utilizing opportunities for folderless processing and implementing local computer applications at all PSC.


Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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