Department of Justice Case Management Information System Does Not Meet Departmental or Congressional Information Needs

Gao ID: GGD-83-50 March 25, 1983

GAO reviewed the development and use of the Department of Justice's case management information system.

The system, developed by the Justice Information Systems Center, has cost over $100,000 to develop and operate. Although the system was intended to meet departmental and congressional information needs, these needs were not properly defined before system development. Consequently, the system was not effectively designed to meet the needs of its intended users. As a result, the system has not produced any reports for departmental or congressional users, and none of the intended users has requested information from the system though it has been operating for over a year. GAO found that the system is of little use to Congress or Justice because it contains limited information on only a portion of the Justice's overall workload and that, because the system's database is not reliable, it does not provide reliable information.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

Director: Arnold P. Jones Team: General Accounting Office: General Government Division Phone: (202) 512-7797


The Justia Government Accountability Office site republishes public reports retrieved from the U.S. GAO These reports should not be considered official, and do not necessarily reflect the views of Justia.