INSUpdate of Management Problems and Program Issues Gao ID: T-GGD-95-82 February 8, 1995
Immigration and Naturalization Service (INS) management needs to develop a vision about how the agency should operate and correct significant weaknesses in its delivery of services, budget development, financial management, program-related information management, and organizational structure. INS efforts to overcome management problems must proceed while it grapples with substantial demands for services and enforcement. These include (1) stemming the flow of illegal aliens across the border, (2) deciding which aliens to detain, (3) identifying and removing illegal and criminal aliens, (4) enforcing the employment of only authorized workers, and (5) processing aliens' requests for asylum. The management problems at INS did not develop overnight, nor will they be solved overnight. Progress will require a sustained commitment from both INS and the Justice Department. Continuous congressional oversight will also be needed.