A Comprehensive Approach Needed for Further Productivity Improvements in the Unemployment Insurance Program

Gao ID: HRD-85-8

October 25, 1984

GAO reviewed the Department of Labor's utilization of resources in its implementation of the federal-state Unemployment Insurance (UI) program.

GAO found that states administering the program have achieved significant productivity increases over the past 20 years, although there is potential for further improvement. GAO noted that there remain significant differences in productivity rates among states and offices within states, many of which are attributable to variations in operating practices. GAO also noted that productivity improvement receives some attention from Labor management, but it is not a specific management objective and Labor does not have a comprehensive approach for achieving productivity improvements.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

Director: William J. Gainer Team: General Accounting Office: Human Resources Division Phone: (202) 275-5365


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