Elections
Absentee Voting Assistance to Military and Overseas Citizens Increased for the 2004 General Election, but Challenges Remain Gao ID: GAO-06-521 April 7, 2006The narrow margin of victory in the 2000 presidential election raised concerns about the extent to which members of the military, their dependents, and U.S. citizens living abroad were able to vote via absentee ballot. In September 2001, GAO made recommendations to address variances in the Department of Defense's (DOD) Federal Voting Assistance Program (FVAP). Along with the military services and the Department of State (DOS), FVAP is responsible for educating and assisting military personnel and overseas citizens in the absentee voting process. Leading up to the 2004 presidential election, Members of Congress raised concerns about efforts under FVAP to facilitate absentee voting. Because of broad Congressional interest, GAO initiated a review under the Comptroller General's authority to address three questions: (1) How did FVAP's assistance efforts differ between the 2000 and 2004 presidential elections? (2) What actions did DOD and DOS take in response to prior GAO recommendations on absentee voting? and (3) What challenges remain in providing voting assistance to military personnel and overseas citizens? This review is one of several GAO reviews related to various aspects of the 2004 election. GAO provided DOD and DOS with a draft of this report for comment, and they both generally concurred with the report's contents.
For the 2004 presidential election, FVAP expanded its efforts beyond those taken for the 2000 election to provide military personnel and overseas citizens tools needed to vote by absentee ballot. With 13 full-time staff members and a fiscal year 2004 budget of about $6 million, FVAP distributed more voting materials and modified its Web site, which includes absentee voting information, and made it accessible to more military and overseas citizens worldwide. It also added an online voting assistance training program and an online version of the Federal Write-in Absentee Ballot. FVAP also conducted 164 voting training workshops for military servicemembers and overseas citizens, as compared to 62 workshops for the 2000 election. In its 2005 report on the effectiveness of its federal voting assistance program, on the basis of its postelection surveys, FVAP attributed higher 2004 voter participation rates to the effective implementation of its voter outreach program. However, because of low survey response rates, GAO has concerns about FVAP's ability to project changes in voter participation rates between the 2000 and 2004 elections. In 2001, GAO recommended that DOD and DOS revise their voting guidance, improve program oversight, and increase command emphasis to reduce the variance in voting assistance to military servicemembers and overseas citizens. DOD and DOS took actions to implement these recommendations; however, absentee voting assistance continued to vary. Voting Assistance Officers (VAOs) provide voting assistance as a collateral duty. Because of competing demands on VAOs and differences in their understanding and interest in the voting process, some variance in absentee voting assistance may always exist. DOD and DOS plan to continue their efforts to improve absentee voting assistance. Despite the efforts of FVAP, DOD, and DOS, GAO identified three challenges that remain in providing absentee voting assistance to military personnel and overseas citizens. One challenge involves simplifying and standardizing the time-consuming, multistep absentee voting process, which has different requirements and time frames established by each state. In attempting to simplify and standardize the absentee voting process, FVAP continued working with the states through its Legislative Initiatives program to facilitate absentee voting for military servicemembers and overseas citizens. Another challenge involves efforts to implement an electronic registration and voting system given persistent issues regarding security and privacy. For the 2004 election, FVAP developed an electronic voting experiment that it planned to make available to the entire military, their dependents, and overseas citizens; however, the experiment was never implemented because of security concerns publicly raised by four of the ten members of a peer review group. A challenge for DOS is having the ability to reach all overseas citizens. Overseas citizens are not required to provide contact information to an embassy or consulate. If these citizens do not provide appropriate contact information, DOS cannot proactively reach these overseas voters.
GAO-06-521, Elections: Absentee Voting Assistance to Military and Overseas Citizens Increased for the 2004 General Election, but Challenges Remain
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Report to Congressional Addressees:
United States Government Accountability Office:
GAO:
April 2006:
Elections:
Absentee Voting Assistance to Military and Overseas Citizens Increased
for the 2004 General Election, but Challenges Remain:
GAO-06-521:
GAO Highlights:
Highlights of GAO-06-521, a report to congressional addressees:
Why GAO Did This Study:
The narrow margin of victory in the 2000 presidential election raised
concerns about the extent to which members of the military, their
dependents, and U.S. citizens living abroad were able to vote via
absentee ballot. In September 2001, GAO made recommendations to address
variances in the Department of Defense‘s (DOD) Federal Voting
Assistance Program (FVAP). Along with the military services and the
Department of State (DOS), FVAP is responsible for educating and
assisting military personnel and overseas citizens in the absentee
voting process. Leading up to the 2004 presidential election, Members
of Congress raised concerns about efforts under FVAP to facilitate
absentee voting. Because of broad Congressional interest, GAO initiated
a review under the Comptroller General‘s authority to address three
questions: (1) How did FVAP‘s assistance efforts differ between the
2000 and 2004 presidential elections? (2) What actions did DOD and DOS
take in response to prior GAO recommendations on absentee voting? and
(3) What challenges remain in providing voting assistance to military
personnel and overseas citizens? This review is one of several GAO
reviews related to various aspects of the 2004 election.
GAO provided DOD and DOS with a draft of this report for comment, and
they both generally concurred with the report‘s contents.
What GAO Found:
For the 2004 presidential election, FVAP expanded its efforts beyond
those taken for the 2000 election to provide military personnel and
overseas citizens tools needed to vote by absentee ballot. With 13 full-
time staff members and a fiscal year 2004 budget of about $6 million,
FVAP distributed more voting materials and modified its Web site, which
includes absentee voting information, and made it accessible to more
military and overseas citizens worldwide. It also added an online
voting assistance training program and an online version of the Federal
Write-in Absentee Ballot. FVAP also conducted 164 voting training
workshops for military servicemembers and overseas citizens, as
compared to 62 workshops for the 2000 election. In its 2005 report on
the effectiveness of its federal voting assistance program, on the
basis of its postelection surveys, FVAP attributed higher 2004 voter
participation rates to the effective implementation of its voter
outreach program. However, because of low survey response rates, GAO
has concerns about FVAP‘s ability to project changes in voter
participation rates between the 2000 and 2004 elections.
In 2001, GAO recommended that DOD and DOS revise their voting guidance,
improve program oversight, and increase command emphasis to reduce the
variance in voting assistance to military servicemembers and overseas
citizens. DOD and DOS took actions to implement these recommendations;
however, absentee voting assistance continued to vary. Voting
Assistance Officers (VAOs) provide voting assistance as a collateral
duty. Because of competing demands on VAOs and differences in their
understanding and interest in the voting process, some variance in
absentee voting assistance may always exist. DOD and DOS plan to
continue their efforts to improve absentee voting assistance.
Despite the efforts of FVAP, DOD, and DOS, GAO identified three
challenges that remain in providing absentee voting assistance to
military personnel and overseas citizens. One challenge involves
simplifying and standardizing the time-consuming, multistep absentee
voting process, which has different requirements and time frames
established by each state. In attempting to simplify and standardize
the absentee voting process, FVAP continued working with the states
through its Legislative Initiatives program to facilitate absentee
voting for military servicemembers and overseas citizens. Another
challenge involves efforts to implement an electronic registration and
voting system given persistent issues regarding security and privacy.
For the 2004 election, FVAP developed an electronic voting experiment
that it planned to make available to the entire military, their
dependents, and overseas citizens; however, the experiment was never
implemented because of security concerns publicly raised by four of the
ten members of a peer review group. A challenge for DOS is having the
ability to reach all overseas citizens. Overseas citizens are not
required to provide contact information to an embassy or consulate. If
these citizens do not provide appropriate contact information, DOS
cannot proactively reach these overseas voters.
www.gao.gov/cgi-bin/getrpt?GAO-06-521.
To view the full product, including the scope and methodology, click on
the link above. For more information, contact Derek B. Stewart at (202)
512-5559 or stewartd@gao.gov.
[End of section]
Contents:
Letter:
Results in Brief:
Background:
FVAP Expanded Its 2004 Voting Assistance Efforts:
DOD and DOS Implemented Prior Recommendations on Absentee Voting;
However, Assistance Continued to Vary:
Some Challenges Remain in Providing Absentee Voting Assistance:
Agency Comments and Our Evaluation:
Appendix I: Scope and Methodology:
Appendix II: Related GAO Reports:
Appendix III: Comments from the Department of Defense:
Appendix IV: Comments from the Department of State:
Appendix V: GAO Contact and Staff Acknowledgments:
Tables:
Table 1: Sample Sizes and Response Rates for FVAP's Postelection
Surveys:
Table 2: Number of Agreements with FVAP's Legislative Initiatives:
Abbreviations:
DEERS: Defense Enrollment Eligibility Reporting System:
DOD: Department of Defense:
DOS: Department of State:
FPCA: Federal Post Card Application:
FVAP: Federal Voting Assistance Program:
IVAS: Interim Voting Assistance System:
SERVE: Secure Electronic Registration and Voting Experiment:
UOCAVA: Uniformed and Overseas Citizens Absentee Voting Act:
USD (P&R): Under Secretary of Defense for Personnel and Readiness:
VAO: Voting Assistance Officer:
United States Government Accountability Office:
Washington, DC 20548:
April 7, 2006:
Congressional Addressees:
The Uniformed and Overseas Citizens Absentee Voting Act (UOCAVA)
established that members of the U.S. military, their dependents of
voting age, and American citizens no longer maintaining a permanent
residence in the United States are eligible to participate by absentee
ballot in all federal elections. The act covers more than 6.5 million
people, including approximately 3.7 million overseas citizens not
affiliated with the government (about 2 million of which are of voting
age), 1.4 million military servicemembers, and 1.3 million military
dependents of voting age. Executive Order 12642, dated June 8, 1988,
designated the Secretary of Defense or his designee as responsible for
carrying out the federal functions under UOCAVA. In 2001, we reported
that the Department of Defense's (DOD) and the Department of State's
(DOS) voting assistance to military and overseas citizens should be
improved.[Footnote 1] Specifically, the review disclosed that while
DOD's Federal Voting Assistance Program (FVAP) provided some useful
voting information resources for voters and voting assistance officers
(VAOs), many potential voters were unaware of them. The report also
stated that the military services varied in their implementation of the
absentee voting program.
Leading up to the 2004 presidential election, Members of Congress and
media reports raised concerns about inadequate absentee voting
assistance for military servicemembers and overseas citizens. Because
of this broad congressional interest, we initiated this review under
the Comptroller General's authority, to examine the status of FVAP
efforts to facilitate absentee voting by military personnel and
overseas citizens for the 2004 presidential election. Specifically, our
objectives were to (1) determine how FVAP's efforts to facilitate
absentee voting by military personnel and overseas citizens differed
between the 2000 and 2004 presidential elections, (2) identify actions
taken by DOD and DOS in response to prior GAO recommendations on
absentee voting, and (3) identify challenges that remain in providing
voting assistance to military personnel and overseas citizens. This
review is one of several GAO reviews related to various aspects of
elections (see app. II).
To address all three objectives, we reviewed relevant reports prepared
by GAO, FVAP, DOD, the Election Assistance Commission, and private
nonprofit organizations that represent military and overseas citizens
who participate in the election process via absentee voting. To
determine differences in FVAP's voting assistance efforts between the
2000 and 2004 presidential elections, we reviewed relevant FVAP and DOD
regulations and operating procedures related to absentee voting. We
also met with a commissioner of the Election Assistance Commission and
voting assistance representatives from FVAP, the military services, and
DOS's Chief Voting Officer to obtain their views on efforts taken for
the 2004 election. We examined projects and special initiatives
undertaken by these organizations to address the absentee voting
process. We also reviewed FVAP's 2005 report to Congress and the
President and assessed its methodology for conducting its survey of
voter participation among military and overseas citizens for the 2004
presidential election. To identify actions taken by DOD and DOS in
response to prior GAO recommendations to reduce variance in program
implementation, we reviewed prior GAO reports related to absentee
voting. We held discussions with and reviewed documents from DOD and
DOS representatives concerning actions taken in response to these
recommendations. We also met with VAOs from each of the military
services to discuss their voting assistance efforts and to identify
whether there was consistency or variance in program implementation. To
identify challenges that remain in providing voting assistance to
military personnel and overseas citizens, we met with representatives
of several organizations representing members of the military and
American citizens living overseas. We also discussed challenges in
providing voting assistance with VAOs from five judgmentally selected
installations. In addition, we conducted 19 focus group discussions
with 173 enlisted servicemembers and officers from each military
service to discuss their views on challenges to absentee voting.
Following each focus group discussion, we administered a short survey
to each participant that solicited information related to individual
absentee voting experiences and challenges. Comments provided by the
focus group members cannot be projected across the entire military
community because the participants were not selected using a
statistically valid sampling methodology. We determined that the data
we used were sufficiently reliable for the purpose of our report. We
conducted our review from March 2005 through April 2006 in accordance
with generally accepted government auditing standards. A more detailed
description of our scope and methodology is contained in appendix I.
Results in Brief:
For the 2004 presidential election, FVAP expanded its efforts beyond
those taken for the 2000 election to provide military personnel and
overseas citizens tools needed to vote by absentee ballot. FVAP
distributed more absentee voting materials and improved the
accessibility of its Web site, which includes voting information. Also,
FVAP conducted 102 more voting training workshops than it did for the
2000 election, and it provided an online training course for VAOs. FVAP
also designed an electronic version of the Federal Write-in Absentee
Ballot--an emergency ballot accepted by all states and territories--
although its availability was not announced until a few weeks before
the election. In assessing its efforts for the 2004 election, using
data from its postelection surveys, FVAP attributed increased voter
participation rates to an effective voter information and education
program. However, in light of low survey response rates, FVAP's
estimates and conclusions should be interpreted with caution.
In 2001, we reported that voting assistance by DOD and DOS varied due
to incomplete service guidance, lack of oversight, and insufficient
command support. We recommended that DOD and DOS revise their voting
guidance, improve program oversight, and increase command emphasis to
reduce the variance in voting assistance to military servicemembers and
overseas citizens. DOD and DOS implemented these recommendations.
However, absentee voting assistance continued to vary because of the
collateral nature of the VAO role and the fact that VAOs' understanding
and interest in the voting process differ, among other things. Given
these factors, some variance in absentee voting assistance may always
exist. DOD and DOS plan to continue their efforts to improve absentee
voting assistance.
We identified three challenges that remain in providing absentee voting
assistance to military personnel and overseas citizens. One challenge
involves simplifying and standardizing the time-consuming, multistep
absentee voting process that has different requirements and time frames
established by each state for requesting and submitting absentee voting
materials. Although 49 states allow some form of electronic
transmission of election materials for faster delivery, the U.S. Postal
Service and military and international mail systems remain the primary
methods for obtaining and returning required documents. As required by
UOCAVA, FVAP continued to work with the states through its Legislative
Initiatives program to facilitate the absentee voting process; however,
the majority of states have not agreed to any new initiatives since
FVAP's December 2001 report to Congress and the President on the
effectiveness of its program. Another challenge involves efforts to
implement an electronic registration and voting system, which have not
progressed because of persistent issues regarding security and privacy.
Since the 2000 election, FVAP implemented two electronic voting
initiatives; however, one was not used by any voters, and the other was
used only by a small number of participants. Implementing an electronic
system would potentially eliminate some obstacles to absentee voting.
Another challenge is DOS's inability to reach all overseas citizens.
Although DOS made an extensive effort to provide absentee voting
assistance to overseas citizens for the 2004 presidential election, it
is impossible to know where all eligible overseas voters are located or
to directly provide them information on absentee voting. Because
overseas citizens have no obligation to register with the nearest
embassy or consulate, DOS cannot know where they are located, thus it
is unlikely that DOS will have the ability to proactively reach all
overseas voters.
In commenting on a draft of this report, the Undersecretary of Defense
for Personnel and Readiness and the Assistant Secretary for Consular
Affairs within DOS generally concurred with the report's content.
Background:
The narrow margin of victory in the 2000 presidential election raised
concerns about the extent to which members of the military, their
dependents, and U.S. citizens living abroad were able to vote via
absentee ballot. The elections process within the United States is
primarily the responsibility of the individual states and their
election jurisdictions. States have considerable discretion in how they
organize the elections process and this is reflected in the diversity
of processes and deadlines that states have for voter registration and
absentee voting, including diversity in the processes and deadlines
that apply to military and overseas voters. Even when imposing
requirements on the states in the Help America Vote Act of 2002, such
as statewide voter registration systems and provisional voting,
Congress left states discretion in how to implement those requirements
and did not require uniformity.
Executive Order 12642, dated June 8, 1988, designated the Secretary of
Defense or his designee as responsible for carrying out the federal
functions under UOCAVA. UOCAVA requires the presidential designee to
(1) compile and distribute information on state absentee voting
procedures, (2) design absentee registration and voting materials, (3)
work with state and local election officials in carrying out the act,
and (4) report to Congress and the President after each presidential
election on the effectiveness of the program's activities, including a
statistical analysis on UOCAVA voter participation. DOD Directive
1000.4, dated April 14, 2004, is DOD's implementing guidance for the
federal voting assistance program, and it assigned the Under Secretary
of Defense for Personnel and Readiness (USD P&R) the responsibility for
administering the program. The FVAP office, under the direction of the
USD P&R, manages the program. For 2004, FVAP had a full-time staff of
13 and a fiscal year budget of approximately $6 million. FVAP's mission
is to (1) inform and educate U.S. citizens worldwide of their right to
vote, (2) foster voting participation, and (3) protect the integrity
of, and enhance, the electoral process at the federal, state, and local
levels.
DOD Directive 1000.4 also sets forth DOD and service roles and
responsibilities in providing voting education and assistance. In
accordance with the directive, FVAP relies heavily upon the military
services and DOS for distribution of absentee voting materials to
individual UOCAVA citizens. According to the DOD directive, each
military service is to appoint a senior service voting representative,
assisted by a service voting action officer, to oversee the
implementation of the service's voting assistance program. Also, the
military services are to designate trained VAOs at every level of
command to carry out voting education and assistance responsibilities
to servicemembers and their eligible dependents. One VAO on each
military installation should be assigned to coordinate voting efforts
conducted by VAOs in subordinate units and tenant commands. Where
possible, installation VAOs should be of the rank GS-12 civilian or
higher, or pay grade O-4 officers or higher. In accordance with the DOD
directive, commanders designate persons to serve as VAOs. Serving as a
VAO is a collateral duty, to be performed along with the
servicemember's other duties. Similarly, DOS, through its Bureau of
Consular Affairs, embassies and consulates, carries out its voter
assistance responsibilities by designating VAOs to provide assistance.
The Foreign Affairs Manual contains absentee voting guidance for
embassy and consulate VAOs, who also provide voting assistance as a
collateral duty.
FVAP updates the Voting Action Plan--its primary voting guidance to DOD
components and other agencies--every 2 years. The Voting Action Plan
provides detailed guidance on implementing the federal functions of
UOCAVA and DOD Directive 1000.4. It also tasks FVAP, DOD components,
and all other participating federal agencies with specific
responsibilities and provides a timeline for carrying out their roles.
FVAP updated the plan for 2004-05; however, it was never approved by
the Secretary of Defense, and it remained in draft form for the 2004
presidential election. FVAP and the services referred to the draft
Voting Action Plan in implementing their voting assistance efforts for
the 2004 election. To assist voters in the absentee voting process,
FVAP also updates its Voting Assistance Guide every 2 years. The guide
includes state-by-state instructions and timelines for completing the
various voting forms and it also lists addresses for local election
offices within each state.
FVAP Expanded Its 2004 Voting Assistance Efforts:
For the 2004 presidential election, FVAP expanded its efforts beyond
those taken in the 2000 election by providing military personnel and
overseas citizens with more tools and information needed to vote by
absentee ballot. First, FVAP distributed more voting materials, and
improved its Web site to enable greater access for participants.
Second, FVAP increased absentee voting training opportunities by
providing more workshops and an online training course for the 2004
election. Third, FVAP developed an electronic version of the Federal
Write-in Absentee Ballot, which is accepted by all states and U.S.
territories. In its 2005 report to the Congress and the President on
the effectiveness of its federal voting assistance program, on the
basis of its postelection surveys, FVAP attributed higher 2004 voter
participation rates to the effective implementation of its voter
outreach program. However, because of low survey response rates, GAO
has concerns about FVAP's ability to project changes in voter
participation rates between the 2000 and 2004 presidential elections.
FVAP Distributed More Voting Materials and Improved Access to Its Web
Site:
For the 2000 election, we reported that voting materials, such as the
Federal Post Card Application (FPCA)--the registration and absentee
ballot request form for UOCAVA citizens--were not always available when
needed. We were told by representatives from DOD and DOS that they had
enough 2004 election materials for their potential absentee voters.
Each service reported meeting the DOD requirement of 100 percent in-
hand delivery of FPCAs to each servicemember by January 15. DOS also
targeted 100 percent in-hand delivery of FPCAs to citizens employed
with the embassies and consulates. According to DOS, FVAP initially
provided DOS with the quantity of Voting Assistance Guides requested,
however, because of high voter interest, additional copies were needed
and obtained from the military services.
After the 2000 presidential election, FVAP took steps to make its Web
site more accessible to UOCAVA citizens worldwide by changing security
parameters surrounding the site.[Footnote 2] According to FVAP, prior
to the 2004 election, its Web site was within the existing DOD ".mil"
domain, which includes built-in security firewalls. Some overseas
Internet service providers were consequently blocked from accessing
this site because hackers were attempting to get into the DOD system.
As a result, FVAP moved the site out of the DOD ".mil" domain to a less
secure domain. In September 2004, FVAP issued a news release announcing
this change and provided a list of Web site addresses that would allow
access to the site. Nonetheless, representatives of overseas citizens'
organizations continued to report that some citizens were not able to
access the site. FVAP acknowledged that the site was not accessible at
times prior to the 2004 election, but said that this problem was
limited to relatively small geographic areas and occurred because some
networks employed independent protection mechanisms that prevented
communication with FVAP's system. Representatives from overseas
citizens groups acknowledged that obtaining access to FVAP's Web site
was sometimes difficult, but this was caused by the Internet service
provider and not by FVAP. They stated that they were able to get to
FVAP's Web site through other Web sites, such as Democrats and
Republicans Abroad.
FVAP also added more election-related links to its Web site to assist
UOCAVA citizens in the voting process. The Web site (which FVAP
considers one of its primary vehicles for disseminating voting
information and materials) provides downloadable voting forms and links
to all of FVAP's informational materials, such as the Voting Assistance
Guide, Web sites of federal elected officials, state election sites,
and U.S. overseas citizens' organizations. It also contains contact
information for FVAP and the military departments' voting assistance
programs. The representatives from overseas citizens' organizations
felt that FVAP's Web site provided useful and valuable information
concerning absentee voting. Although FVAP provided more resources to
UOCAVA citizens concerning absentee voting, it is ultimately the
responsibility of the voter to be aware of and understand these
resources, and to take the actions needed to participate in the
absentee voting process.
FVAP Increased Absentee Voting Training Opportunities:
For the 2004 election, FVAP increased the number of VAO training
workshops it conducted to 164. The workshops were conducted at U.S.
embassies and military installations around the world, including
installations where units were preparing to deploy. In contrast, only
62 training workshops were conducted for the 2000 election. FVAP
conducts workshops during years of federal elections to train military
and civilian VAOs in providing voting assistance. In March 2004, FVAP
added an online training course to its Web site as an alternative to
its in-person voting workshops. Military VAOs can take the military
version and DOS civilian VAOs can take the civilian version of the
online course, and both are available on CD-ROM. According to FVAP,
completion of the workshop or the online course meets a DOD requirement
that VAOs receive training every 2 years. Installation VAOs are
responsible for monitoring completion of training. The training gives
VAOs instructions for completing voting forms, discusses their
responsibilities, and informs them about the resources available to
conduct a successful voting assistance program.
FVAP Designed an Electronic Absentee Ballot Form:
On October 21, 2004, just a few weeks prior to the election, FVAP
issued a news release announcing an online version of the Federal Write-
in Absentee Ballot, an emergency ballot accepted by all states and
territories. UOCAVA citizens who do not receive their requested state
absentee ballots in time to meet state deadlines for receipt of voted
ballots can use the Federal Write-in Absentee Ballot. The national
defense authorization act for fiscal year 2005 amended the eligibility
criteria for using the Federal Write-in Absentee Ballot.[Footnote 3]
Prior to the change, a UOCAVA citizen had to be outside of the United
States, have applied for a regular absentee ballot early enough to meet
state election deadlines, and not have received the requested absentee
ballot from the state. Under the new criteria, the Federal Write-in
Absentee Ballot can also be used by military servicemembers stationed
in the United States, as well as overseas. However, overseas civilian
citizens cannot mail the Federal Write-in Absentee Ballot from within
the United States.
FVAP's Report of Higher Voter Participation Should Be Interpreted with
Caution:
On the basis of its 2004 postelection surveys, FVAP reported higher
voter participation rates among UOCAVA citizens in its quadrennial
report to the Congress and the President on the effectiveness of its
2004 voting assistance efforts.[Footnote 4] The report included a
statistical analysis of voter participation and discussed experiences
of uniformed servicemembers, federal civilians overseas, nonfederally
employed overseas citizens, unit and DOS VAOs, and local election
officials during the election, as well as a description of state-
federal cooperation in carrying out the requirements of UOCAVA.
However, the low survey response rates raise concerns about FVAP's
ability to project increased voter participation rates among all
categories of UOCAVA citizens.
We reported in 2001 that some absentee ballots became disqualified for
various reasons, including improperly completed ballot return
envelopes, failure to provide a signature, or lack of a valid
residential address in the local jurisdiction.[Footnote 5] We
recommended that FVAP develop a methodology, in conjunction with state
and local election jurisdictions, to gather nationally projectable data
on disqualified military and overseas absentee ballots and reasons for
their disqualification. In anticipation of gathering nationally
projectable data, prior to the election, FVAP randomly selected
approximately 1,000 local election officials to receive an advance copy
of the postelection survey so they would know what information to
collect during the election to complete the survey. The survey
solicited a variety of information concerning the election process and
absentee voting, such as the number of ballots issued, received, and
counted, as well as reasons for ballot disqualification. In FVAP's 2005
report, it cited the top two reasons for disqualification as ballots
were received too late or were returned as undeliverable.
FVAP also developed a survey for federal civilians overseas,
nonfederally employed overseas citizens, military servicemembers, and
VAOs for military units and DOS, which it sent after the election to
elicit voting experiences with the absentee voting process. Table 1
displays FVAP's sample size and response rates for the various survey
groups.
Table 1: Sample Sizes and Response Rates for FVAP's Postelection
Surveys:
Survey group: Uniformed servicemembers;
Sample size: 15,025;
Response rates (percent): 27%.
Survey group: Federal civilians overseas;
Sample size: 3,000;
Response rates (percent): 28%.
Survey group: Unit VAOs;
Sample size: 5,000;
Response rates (percent): 32%.
Survey group: DOS VAOs;
Sample size: 240;
Response rates (percent): 87%.
Survey group: Nonfederal civilians;
Sample size: 6,000-7,500[A];
Response rates (percent): 16%.
Survey group: Local election officials;
Sample size: 1,013;
Response rates (percent): 52%.
Source: GAO generated from FVAP data.
[A] Based on five DOS geographic regions with 1,200-1,500 surveys per
region. The regions included Africa, East Asia/Pacific, Europe, Near-
east/South Asia, and the Western Hemisphere.
[End of table]
FVAP reported higher participation rates for all groups in the 2004
presidential election as compared with those reported for the 2000
election. FVAP attributed the higher voting participation rates to an
effective voter information and education program that included command
support and agency emphasis. State progress in simplifying absentee
voting procedures and increased interest in the election were also
cited as reasons for increased voting participation. However, low
survey response rates raise concerns about FVAP's ability to project
participation rate changes among UOCAVA citizens. While, according to
FVAP, the 2004 postelection surveys were designed to provide national
estimates, most of the surveys experienced low response rates. Although
FVAP did not include the sample sizes and response rates in its report,
five of the six groups surveyed had response rates that ranged from 16
to 52 percent; the remaining and smallest group surveyed achieved an 87
percent response rate. FVAP did not perform any analysis comparing
those who responded to the surveys with those who did not respond. Such
an analysis would allow researchers to determine if those who responded
to the surveys are different in some way from those who did not
respond. If it is determined that there is a difference between those
who responded and those who did not, then the results cannot be
generalized across the entire population of potential survey
participants. In addition, FVAP did no analysis to account for sampling
error. Sampling error occurs when a survey is sent to a sample of a
population rather than to the entire population. While techniques exist
to measure sampling error, FVAP did not use these techniques in their
report. The practical difficulties in conducting surveys of this type
may introduce other types of errors as well, commonly known as
nonsampling errors. For example, errors can be introduced if (1)
respondents have difficulty interpreting a particular question, (2)
respondents have access to different information when answering a
question, or (3) those entering raw survey data make keypunching
errors.
FVAP also faced specific challenges in administering surveys to
overseas citizens who voted absentee. In surveying overseas citizens,
only a select number of embassies were chosen by DOS to administer the
survey to overseas citizens. Because of confidentiality restrictions,
FVAP was unable to obtain a list of federal civilians and nonfederally
employed civilians living overseas, and had to rely on the embassies to
select the people who received the surveys. Only citizens who had
previously registered with the embassy had a chance to participate in
the survey. U.S. citizens who lived overseas and were not registered
with the embassy had no chance of being selected. The absence of a
listing of all civilians overseas certainly contributes to the
possibility of error associated with using a sample of the population.
The response rate for nonfederal civilians was the lowest among all
groups surveyed. As such, the views and voting experiences of the
survey participants may not reflect those of and are not generalizable
to all overseas citizens. As a result of known weaknesses in FVAP's
reporting methodology, its estimates and conclusions should be
interpreted with caution.
DOD and DOS Implemented Prior Recommendations on Absentee Voting;
However, Assistance Continued to Vary:
In 2001, we reported that implementation of the federal voting
assistance program by DOD and DOS was uneven due to incomplete service
guidance, lack of oversight, and insufficient command support. Prior to
the 2004 presidential election, DOD and DOS implemented corrective
actions that addressed our recommendations. However, the level of
assistance continued to vary at the installations we visited and
throughout the overseas civilian community. Because the VAO role is a
collateral duty and VAOs' understanding and interest in the voting
process differ, some variance in voting assistance may always exist.
DOD and DOS plan to continue their efforts to improve absentee voting
assistance.
The Services and DOS Revised Their Voting Guidance and Enhanced Program
Oversight:
In 2001, we reported that the services had not incorporated all of the
key requirements of DOD Directive 1000.4 into their own voting
policies, and that DOD exercised very little oversight of the
military's voting assistance programs. The report also stated that the
oversight of DOS's voting assistance program could be improved. These
factors contributed to some installations not providing effective
voting assistance. We recommended that the Secretary of Defense direct
the services to revise their voting guidance to be in compliance with
DOD's voting requirements, and provide for more voting program
oversight through inspector general reviews and a lessons-learned
program.
Subsequent to DOD's revision of Directive 1000.4, the services revised
their guidance to reflect DOD's voting requirements. In the 2002-03
Voting Action Plan, FVAP implemented a best practices program to
support the development and sharing of best practices used among VAOs
in operating voting assistance programs. FVAP included guidance on its
Web site and in its Voting Assistance Guide on how VAOs could identify
and submit a best practice. Identified best practices for all the
services are published on the FVAP Web site and in the Voting
Information News--FVAP's monthly newsletter to VAOs.
We also recommended that the Secretary of State direct the Assistant
Secretary of State for Consular Affairs to take a more active role in
overseeing the voting assistance program by establishing:
* processes for improving oversight and consistency across embassies
and consulates, including reminding posts more frequently to use the
Foreign Affairs Manual and related guidance for ordering supplies and
to use the military postal system and the diplomatic pouch, and:
* initiatives to improve outreach, including identifying best practices
in a forum accessible to embassies and consulates, such as the Consular
Affairs Web site.
In responding to these recommendations, DOS began maintaining a global
listing of all of its VAOs and voting assistants and provided
instructions to posts on administering their voting assistance
programs. DOS revised chapter 7, which covers voting assistance, in its
Foreign Affairs Manual and posted the manual, its 2004-05 Voting Action
Plan, and other guidance on its intranet Web site for access by all its
embassies and consulates. Although the revised version of this chapter
was in draft form during the 2004 election and awaiting approval by the
various DOS directorates, it was put on the DOS Web site in early 2004
for use by the embassies and consulates. The draft was approved in
January 2006.
Representatives at the embassies and consulates also conducted numerous
outreach efforts through warden messages,[Footnote 6] embassy Web
sites, and town hall meetings. The department's Chief Voting Officer
maintained contact with the various embassy VAOs and voting assistants
throughout the year, providing information on absentee voting
procedures, voter education and outreach campaigns, and various
registration and voting deadlines. The DOS Chief Voting Officer also
received periodic updates on the status of the embassies' voting
assistance efforts. While DOS did not develop a formal lessons-learned
program, the Chief Voting Officer said that he solicited ideas and best
practices from each of the embassies and consulates. These practices
were incorporated into instructions for the 2004 election that were
distributed throughout the organization via its Web site and e-mail
traffic.
Top-level Command Emphasis Increased:
For the 2004 election, emphasis on voting education and awareness
increased throughout the top levels of command within DOD and DOS. In
2001, we reported that lack of DOD command support contributed to the
mixed success of the services' voting programs and recommended that the
Senior Service Voting Representatives monitor and periodically report
to FVAP on the level of installation command support. To ensure command
awareness and involvement in implementing the voting assistance
program, in late 2003 the USD P&R began holding monthly meetings with
FVAP and the Senior Service Voting Representatives and discussed the
status of service voting assistance programs. In 2001, we also reported
that some installations and units did not appoint VAOs as required by
DOD Directive 1000.4. In March 2004, the Secretary of Defense and
Deputy Secretary of Defense issued memorandums to the Secretaries of
the military departments, the Chairman of the Joint Chiefs of Staff,
and Commanders of the Combatant Commands, directing them to support
voting at all levels of command. These memorandums were issued to
ensure that voting materials were made available to all units and that
VAOs were assigned and available to assist voters. Also, the Chairman
of the Joint Chiefs of Staff recorded a DOD-wide message regarding the
opportunity to vote and ways in which VAOs could provide assistance.
This message was used by FVAP in its training presentations and was
distributed to military installations worldwide. During our review, we
found that each service reported to DOD that it assigned VAOs at all
levels of command.
Voting representatives from each service utilized a variety of
servicewide communications to disseminate voting information and
stressed the importance of voting. For example, the Marine Corps
produced a videotaped interview stressing the importance of voting that
was distributed throughout the Marine Corps. The Army included absentee
voting information in a pop-up message that was included on every
soldier's e-mail account. In each service, the Voting Action Officer
sent periodic messages to unit VAOs, reminding them of key voting dates
and areas to focus on as the election drew closer. Throughout the
organizational structure, these VAOs contacted servicemembers through
servicewide e-mail messages, which contained information on how to get
voting assistance and reminders of voting deadlines. According to
service voting representatives, some components put together media
campaigns that included reminders in base newspapers, billboards, and
radio and closed circuit television programs. They also displayed
posters in areas frequented by servicemembers (such as exchanges,
fitness centers, commissaries, and food court areas).
DOS's top-level leadership also increased its emphasis on absentee
voting for the 2004 election. The department's Senior Voting
Representative provided an article in the September 2003 issue of
FVAP's Voting Information News, which was available on FVAP's Web site.
This article reminded overseas voters of the upcoming presidential
primary election and the time frame for registering and requesting
absentee ballots. It also reminded all involved that starting early in
the process was key to a successful program. Identifying and training
volunteers from the civilian American community were also emphasized as
ways to multiply the effectiveness of the VAO. Also discussed was the
availability of the embassy community and its resources, meetings with
local communities, and using local media to get the word out on
absentee voting. Throughout the year, the Chief Voting Officer sent
messages to the posts concerning the absentee voting process and
various deadlines. DOS also used its embassies and consulates, various
private organizations, and the local media to disseminate FVAP voting
materials and information. These organizations conducted various
outreach efforts, including holding town hall meetings, sending
messages from the VAO to overseas citizens concerning absentee voting,
and holding voter registration drives. As the election deadline
approached, the department intensified its efforts to assist overseas
citizens in voting absentee. For example, in early October 2004, a
consular general placed hundreds of Federal Write-in Absentee Ballots
on a supply plane headed to Antarctica and sent an e-mail message to
overseas citizens there, urging them to drop off completed ballots or
fill out emergency ballots while the plane was on the ground in that
country. In late October 2004, one consulate sent an e-mail containing
last-minute voting information to all Americans in the district and
attempted to telephone those who could not be reached by e-mail.
DOS encouraged all of its VAOs and voting assistants to set a goal of
100 percent in-hand delivery of FPCAs to the official American
community by approximately June 30, 2004. It defined this community as
the U.S. citizens employed at the embassies, consulates, or other U.S.
missions in the various countries for whom they had appropriate contact
information. In addition to this goal, the Chief Voting Officer also
suggested that officers transferring to a post should receive FPCAs as
part of their post welcome kit or shortly after their arrival at a
post.
DOS also worked with courier services to obtain discounted or free
delivery of requests for ballots and voted ballots. While the
arrangements varied by country, generally the courier would allow
overseas citizens, with proper identification, to ship ballot materials
to their local election offices at reduced or no cost. The voter was
required to go to a shipping office of the courier and complete the
shipping paperwork, and the package would be mailed.
Voting Assistance Continued to Vary:
The services and DOS revised their voting guidance, increased top-level
support, and improved program oversight. However, voting assistance to
servicemembers and overseas citizens continued to vary. Based on our
analysis of information from our focus groups, we determined that the
voting assistance that servicemembers received varied from unit to unit
for several reasons, including (1) the fact that the VAO role is a
collateral duty, (2) varying individual VAO understanding and interest
in the voting process, (3) differing levels of VAO training, and (4)
the command's mobilization status. Also, in discussions with DOS's
Chief Voting Officer, we were told that the level of DOS voting
assistance varied according to the level of development in the country,
the security climate, and the quality of the host country's
infrastructure. The variation in voting assistance provided by DOD and
DOS may have caused some potential voters to be unaware of relevant
voting tools. Given these factors, some variance in absentee voting
assistance may always exist; however, DOD and DOS plan to continue
efforts to improve the process.
VAOs play a crucial role in informing citizens of the availability and
usefulness of FVAP's resources. Providing voting assistance is a
collateral duty; those appointed are faced with time constraints in
providing voting assistance to military servicemembers and overseas
citizens, and are expected to fulfill these duties in addition to their
primary duties as warfighters and mission support staff. Furthermore,
military personnel rotate to new assignments periodically, creating
turnover in the voting assistance program. VAOs at each installation we
visited commented that it was difficult to be effective because of the
normal but competing mission requirements they had to fulfill while
simultaneously performing their VAO responsibilities. For example, VAOs
at two installations said their workload increased because of
additional tasks that included responding to voting-related
requirements from the head of the service, answering surveys on whether
servicemembers were being educated on voting, and completing numerous
reports on contacts with servicemembers.
The level of understanding and interest shown by some VAOs toward their
duties may have also affected the voting assistance they provided. At
one installation we visited, VAOs said they were directed by their
commanding officer to serve as VAOs, while at two other installations
we visited, some VAOs said they had volunteered for the role. VAOs who
volunteered appeared to be more interested and took the initiative to
learn more about voting than some of the VAOs who were appointed. At
one installation we visited, disinterest in being a VAO was evident in
VAOs who thought it was the responsibility of the voter to get the
necessary information to vote via absentee ballot.
While the VAOs we spoke with were generally knowledgeable about DOD's
voting requirements, we found that the extent to which they were
trained to provide voting assistance varied, as we reported in
September 2001.[Footnote 7] At four of the installations we visited,
none of the VAOs we met with had attended an FVAP workshop and VAOs at
one of these installations said they had not received any training. A
Voting Action Officer from one service stated that travel to a workshop
location was a problem because there was no specific funding for VAO
training. At one installation, VAOs cited time constraints and high
turnover as reasons for not being trained to provide voting assistance.
VAOs from another installation suggested that voting training should be
shortened to include only the key items VAOs need to know to provide
assistance, such as instructions for completing the FPCA. At one other
installation, many VAOs had attended an FVAP workshop and others had
taken the online training. A VAO unable to attend a workshop is allowed
by DOD Directive 1000.4 to take the online training course to meet the
requirement for VAO training. Our review of FVAP's online course showed
that it provided an overview of VAO roles and responsibilities,
included a section on using the Federal Write-in Absentee Ballot, and
cited several other resources available for absentee voting assistance,
such as the Voting Assistance Guide, FVAP's Web site, and the Voting
Information News--resources that we found to be helpful in providing
voting assistance. For example, the Voting Assistance Guide has a
chapter titled Instructions for Voting Assistance Officers, which
provides instructions on 23 areas related to absentee voting.
The extent of training had an effect on the level of voting assistance
provided to potential voters in some locations. For example, we found
one installation VAO who was not aware of the online Federal Write-in
Absentee Ballot or the revised criteria for its use, and therefore was
unable to assist other VAOs and servicemembers in using the online
form. However, a VAO at another installation said he was aware of the
ability to use this ballot, and his unit used as many as 125 during the
2004 presidential election.
At one installation, some VAOs said the online training was more useful
than the workshop but at another installation some VAOs did not find
the online training very helpful, commenting that it was difficult to
find on FVAP's Web site, was not user-friendly, or took too much time
to complete. At another installation, VAOs commented that training
workshops tailored to specific installations would be beneficial and
would cause more VAOs to attend. For example, this training could
include specific tasks related to new recruits at a training
installation. Additionally, VAOs commented that training is good only
for a limited time. By the time a presidential election occurs, much of
the training they received earlier in the year is forgotten.
The command's mobilization status also affected the level of voting
assistance provided by VAOs. Specifically, one location we visited had
many ground units deployed or preparing to deploy during the 2004
election and absentee voting was not a priority. Officials stated that
voting was mentioned but was not a top priority when compared with
other deployment issues, such as preparing powers-of-attorney and wills
and concentrating on troop movements while in theater. Conversely, we
were told by ship-based servicemembers that they had no reason to be
unaware of absentee voting, given the enclosed boundaries of their
ship, even while deployed. During our review, a few servicemembers who
were deployed during the election told us that voting was mentioned at
their deployed location but there were other things going on that took
priority.
According to the DOS Chief Voting Officer, the level of voter
assistance for overseas citizens also varied according to the level of
development in the country, the security climate, and the quality of
the host country's infrastructure. For example, the reliability of the
mail system, working telephones, passable road networks, and even the
existence of electric power grids play important roles, and require
VAOs to use different means in different places to help citizens
register and vote. Also, in industrial locations within a country, e-
mail and warden messages could be an effective primary means of
communication, whereas in rural locations within the same country, the
means of communication might be a person on foot taking information to
an American citizen. According to the department's Senior Voting
Representative, most embassies, consulates, and U.S. news organizations
reported extraordinary increases in the number of Americans abroad who
registered and planned to vote in the 2004 general election.
Contributing factors to this increase appear to be greatly expanded
voter education and outreach, the closeness of the vote in the 2000
election, and reaction to world events over the past 4 years.
Despite the outreach effort of DOS for the 2004 election,
representatives of some overseas citizens' groups we spoke with
believed there was still a lack of adequate DOS outreach to overseas
citizens, especially in comparison with the outreach they believe was
provided to military servicemembers. DOS reported that it received
relatively few complaints from Americans abroad and that most
complaints were from infrequent or first-time voters confused by the
absentee voting process. Some voters complained that they failed to
receive a ballot from their local election officials, and a few claimed
they experienced difficulties when attempting to contact embassies or
consulates by phone. DOS reported that it acted quickly to address each
of these concerns.
Some Challenges Remain in Providing Absentee Voting Assistance:
Despite the efforts of FVAP, DOD, and DOS, we identified three
challenges that remain in providing voting assistance to military
personnel and overseas citizens, which are:
* simplifying and standardizing the time-consuming and multistep
absentee voting process, which includes different requirements and time
frames for each state;[Footnote 8]
* developing and implementing a secure electronic registration and
voting system; and:
* proactively reaching all overseas citizens.
Simplifying and Standardizing the Absentee Voting Process:
FVAP has attempted to make the absentee voting process easier by
encouraging states to simplify the multistep process and standardize
their absentee voting requirements. FVAP's Legislative Initiatives
program has encouraged states to adopt changes to improve the absentee
voting process for military and overseas citizens. The current absentee
voting process requires the potential voter to take the following four
steps: (1) register and request an absentee ballot, (2) receive the
ballot from the local election office, (3) correctly complete the
ballot, and (4) return it (generally through the mail) in time to be
counted for the election. Knowing when to complete the first step of
this process can be challenging, as evidenced by an explanation given
by the DOS Chief Voting Officer in responding to the question, "When is
the deadline for submission of the FPCA?" The voting officer responded:
The simplest and most truthful answer is that it all depends. Does the
voter want to participate in Presidential primary elections, state
primary elections, run-off elections, special elections and the
November general election? To answer that question, you'll need to ask
several questions. (1) What is the voter's state of voting residence?
(2) Is the voter already or still registered to vote? (3) Does the
voter's state send out absentee ballots early or late? and (4) Are
remoteness or poor mail service considerations for the voter?
Answering these questions is also a challenge for voters, given that
each state has its own deadlines for receipt of FPCAs, and the deadline
is different depending on whether or not the voter is already
registered. For example, according to the Voting Assistance Guide,
Montana requires a voter that has not previously registered to submit
an FPCA at least 30 days prior to the election. A voter who is already
registered must ensure that the FPCA is received by the County Election
Administrator by noon on the day before the election. For Idaho voters,
the FPCA must be postmarked by the 25th day before the election, if
they are not currently registered. If they are registered, the County
Clerk must receive the FPCA by 5:00 p.m. on the 6th day before the
election. For Virginia uniformed services voters, the FPCA must arrive
not later than 5 days before the election, whether already registered
or not. However, overseas citizens that are not already registered must
submit an FPCA to the General Registrar not later than 29 days before
the election. Those overseas voters who are already registered must
ensure that the FPCA arrives to the General Registrar not later than 5
days before the election. Using different deadlines for newly
registered and previously registered voters to return their absentee
ballots may have some administrative logic and basis. For example,
verifying the eligibility of a newly registered voter may take longer
than that of previously registered voters, and if there is some
question about the registration information provided, the early
deadlines provide some time to contact the voter and get it corrected.
DOD encourages potential voters to complete and mail the FPCA early, in
order to receive absentee ballots for all upcoming Federal elections
during the year. Military and international mail and the U.S. postal
service are the primary means for transmitting voting materials,
according to servicemembers with whom we spoke. A challenge for
military service members in completing the FPCA is to know where they
will be located when the ballots are mailed by the local election
official. If the voter changes locations after submitting the FPCA and
does not notify the local election official, the ballot will be sent to
the address on the FPCA and not the voter's new location. This can be
further complicated by a 2002 amendment to UOCAVA,[Footnote 9] which
allowed military personnel and overseas citizens to apply for absentee
ballots for two federal elections. If servicemembers request ballots
for the next two federal elections, they must project up to a 4-year
period where they will be located when the ballots are mailed. DOD
recommended that military servicemembers and overseas citizens complete
an FPCA annually in order to maintain registration and to receive
ballots for upcoming elections.
After a valid FPCA has been received by the local election official,
the next step for the voter is to receive the absentee ballot. The
determination of when the state mails its ballots sometimes depends on
when the state holds its primary elections. FVAP has an initiative
encouraging a 40-45-day transit time for mailing and returning absentee
ballots; however, 14 states have yet to adopt this initiative. During
our focus group discussions, some servicemembers commented that they
either did not receive their absentee ballot or they received it so
late that they did not believe they had sufficient time to complete and
return it in time to be counted.
After the voter completes the ballot, the voted ballot must be returned
to the local election official within time frames established by each
state. As we reported in 2004, deployed military servicemembers face
numerous problems with mail delivery, such as military postal personnel
who were inadequately trained and initially scarce because of late
deployments, as well as inadequate postal facilities, material-handling
equipment, and transportation assets to handle mail surge.[Footnote 10]
In December 2004, DOD reported that it had taken actions to arrange for
transmission of absentee ballot materials by Express Mail through the
Military Postal Service Agency and the U.S. Postal Service. However,
during our focus group discussions, servicemembers cited problems with
the mail, such as it being a low priority when a unit is moving from
one location to another; susceptibility of mail shipments to attack
while in theater; and the absence of daily mail service on some
military ships. For example, some servicemembers said that mail sat on
the ships for as long as a week, waiting for pick up. Others stated
that in the desert, mail trucks are sometimes destroyed during enemy
attacks. The DOS Chief Voting Officer characterized some overseas mail
systems as not functioning. To compensate for some of the mail delivery
challenges, DOS negotiated with international courier companies to
establish reduced rates and expedited service for voting materials from
overseas citizens.
In attempting to simplify and standardize the absentee voting process,
FVAP continued working with the states, through its Legislative
Initiatives program, to facilitate the absentee voting process for
military servicemembers and overseas citizens. However, the majority of
states have not agreed to any new initiatives since FVAP's 2001 report
to Congress and the President on the effectiveness of its efforts
during the 2000 election. The Legislative Initiatives program is
designed to make it easier for military servicemembers and overseas
citizens to vote by absentee ballot. FVAP is limited in its ability to
affect state voting procedures because it lacks the authority to
require states to take action on absentee voting initiatives. In the
1980s, FVAP began its Legislative Initiatives program with 11
initiatives, and as of December 2005 it had not added any others. Two
of the 11 initiatives--(1) accept one FPCA as an absentee ballot
request for all elections during the calendar year and (2) removal of
the not-earlier-than restrictions for registration and absentee ballot
requests[Footnote 11]--were made mandatory for all states by the
National Defense Authorization Act for Fiscal Year 2002 and the Help
America Vote Act of 2002, respectively.[Footnote 12] According to FVAP,
this action was the result of state election officials working with
congressional lawmakers to improve the absentee voting process.
Between FVAP's 2001 and 2005 reports to Congress and the President, the
majority of the states had not agreed to any of the remaining nine
initiatives. Since FVAP's 2001 report, 21 states agreed to one or more
of the nine legislative initiatives, totaling 28 agreements. Table 2
shows the number of agreements with the initiatives since the 2001
report. According to FVAP records, one state withdrew its support for
the 40-45-day ballot transit time initiative, and another state
withdrew support for enfranchising citizens who had never resided in
the United States. Initiatives with the most state support were (1) the
removal of the notary requirement on election materials and (2)
allowing the use of electronic transmission of election materials. We
also found a disparity in the number of initiatives that states have
adopted. For example, Iowa is the only state to have adopted all nine
initiatives, while Vermont, American Samoa, and Guam have adopted only
one initiative each.
Table 2: Number of Agreements with FVAP's Legislative Initiatives:
FVAP Initiatives: 1. Allow a 40-45-day transit time between the date
the absentee ballot is mailed to the voter and the due date for the
voted ballot to be returned;
Number of states in agreement: 2001: 42;
Number of states in agreement: 2005: 41;
Change: - 1.
FVAP Initiatives: 2. Remove the notary requirement on any election
materials;
Number of states in agreement: 2001: 49;
Number of states in agreement: 2005: 50;
Change: 1.
FVAP Initiatives: 3. Establish late registration procedures for persons
recently separated from the uniformed services and citizens returning
from overseas employment;
Number of states in agreement: 2001: 24;
Number of states in agreement: 2005: 28;
Change: 4.
FVAP Initiatives: 4. Provide for a special state write-in absentee
ballot;
Number of states in agreement: 2001: 27;
Number of states in agreement: 2005: 27;
Change: 0.
FVAP Initiatives: 5. Incorporate reference to UOCAVA into state
election code;
Number of states in agreement: 2001: 33;
Number of states in agreement: 2005: 37;
Change: 4.
FVAP Initiatives: 6. Allow the use of electronic transmission of
election materials;
Number of states in agreement: 2001: 48;
Number of states in agreement: 2005: 49;
Change: 1.
FVAP Initiatives: 7. Expand use of the Federal Write-in Absentee Ballot
to include special, primary, and run-off elections, and allow the
ballot to be used as a simultaneous registration application and
ballot;
Number of states in agreement: 2001: 7;
Number of states in agreement: 2005: 12;
Change: 5.
FVAP Initiatives: 8. Provide emergency authority for absentee ballot
handling to the state's chief election official during periods of
declared emergency;
Number of states in agreement: 2001: 11;
Number of states in agreement: 2005: 16;
Change: 5.
FVAP Initiatives: 9. Enfranchise citizens who have never resided in the
United States or its territories;
Number of states in agreement: 2001: 8[A];
Number of states in agreement: 2005: 17;
Change: 9.
Total;
Change: 28[B].
Source: GAO generated from FVAP data.
[A] Eight states agreed, but one state later withdrew support.
[B] Some states agreed to more than one initiative.
[End of table]
Despite some progress by FVAP in streamlining the absentee voting
process, absentee voting requirements and deadlines continue to vary
from state to state. While it is ultimately the responsibility of the
voter to understand and comply with these deadlines, varying state
requirements can cause confusion among voters and VAOs about deadlines
and procedures for registering and voting by absentee ballot. However,
the election process within the United States is primarily the
responsibility of the individual states and their election
jurisdictions.
Developing a Secure Electronic Registration and Voting System:
Developing and implementing an electronic registration and voting
system, which would likely improve the timely delivery of ballots and
increase voter participation, has proven to be a challenging task for
FVAP. Eighty-seven percent of servicemembers who responded to our focus
group survey said they were likely to vote over the Internet if
security was guaranteed. However, FVAP has not been able to develop a
system that would protect the security and privacy of absentee ballots
cast over the Internet. For example, during the 2000 presidential
election, FVAP conducted a small proof of concept Internet voting
project that enabled only 84 voters to vote over the Internet. While
the project demonstrated that it was possible for a limited number of
voters to cast ballots online, FVAP's project assessment concluded that
security concerns needed to be addressed before expanding remote (i.e.,
Internet) voting to a larger population. In 2001, we also reported that
remote Internet-based registration and voting are unlikely to be
implemented on a large scale in the near future because of security
risks with such a system.[Footnote 13]
For the 2004 election, FVAP developed a secure registration and voting
experiment. However, it was not used by any voters. The National
Defense Authorization Act for Fiscal Year 2002 directed DOD to conduct
an electronic voting experiment and gather data to make recommendations
regarding the continued use of Internet registration and
voting.[Footnote 14] In response to this requirement, FVAP developed
the Secure Electronic Registration and Voting Experiment (SERVE), an
Internet-based registration and voting system for UOCAVA citizens. The
experiment was to be used for the 2004 election by UOCAVA citizens from
seven participating states,[Footnote 15] with the eventual goal of
supporting the entire military population, their dependents, and
overseas citizens. In January 2004, a minority report published by four
members of the Security Peer Review Group, a group of 10 computer
election security experts FVAP assembled to evaluate SERVE, publicly
raised concerns about the security of the system. They suggested it be
shut down due to potential security problems that left it vulnerable to
cyber attacks. Furthermore, they cautioned against the development of
future electronic voting systems until the security of both the
Internet and the world's home computer infrastructure had been
improved. Specifically, the report stated:
The real barrier to success is not a lack of vision, skill, resources,
or dedication, it is the fact that, given the current Internet and PC
security technology, and the goal of a secure, all-electronic remote
voting system, the FVAP has taken on an essentially impossible task.
According to FVAP, the full peer review group did not issue a final
report. Also, because DOD did not want to call into question the
integrity of votes that would have been cast via SERVE, they decided to
shut it down prior to its use by any absentee voters. FVAP could not
provide details on what it received for the approximately $26 million
that it invested in SERVE. FVAP officials stated that they received
some services from the contractor, but no hardware or other equipment.
In September 2004, DOD implemented the Interim Voting Assistance System
(IVAS), an electronic ballot delivery system, as an alternative to the
traditional mail process. Although IVAS was meant to streamline the
voting process, its strict eligibility requirements prevented it from
being utilized by many military or civilian voters. IVAS was open to
active duty military members, their dependents, and DOD overseas
personnel who were registered to vote. These citizens also had to be
enrolled in the Defense Enrollment Eligibility Reporting System
(DEERS),[Footnote 16] and had to come from a state and county
participating in the project. FVAP officials said the system was
limited to DOD members because their identities could be verified more
easily than those of nonmilitary overseas citizens. Voters would obtain
their ballots through IVAS by logging onto www.MyBallot.mil and
requesting a ballot from their participating local election
jurisdiction. One hundred and eight counties in eight states and one
territory agreed to participate in IVAS;[Footnote 17] however, only 17
citizens downloaded their ballots from the site during the 2004
election.
Despite low usage of the electronic initiatives and existing security
concerns, we found that servicemembers and VAOs at the installations we
visited strongly supported some form of electronic transmission of
voting materials. During our focus group discussions, servicemembers
stated that election materials for the 2004 presidential election were
most often sent and received through the U.S. postal system.
Servicemembers also commented that the implementation of a secure
electronic registration and voting system could increase voter
participation and possibly improve confidence among voters that their
votes were received and counted. Additionally, servicemembers said that
an electronic registration and voting system would improve the absentee
voting process by providing an alternative to the mail process,
particularly for those servicemembers deployed on a ship or in remote
locations. However, at one location, some servicemembers were more
comfortable with the paper ballot system and said that an electronic
voting system would not work because its security could never be
guaranteed.
DOS Cannot Reach All Overseas Citizens:
Although DOS set a goal of 100 percent in-hand delivery of an FPCA to
overseas citizens employed with an embassy or consulate, it does not
have the ability to reach every overseas citizen. While DOS's Web site
is available for overseas citizens to access, DOS does not have the
ability to proactively reach the estimated 2 million overseas United
States citizens of voting age. According to DOS, about 67 percent of
overseas citizens live in about 10 countries, and the remaining 1.2
million overseas citizens are spread throughout the world. If these
citizens do not contact the embassy or consulate and provide DOS with
appropriate contact information, DOS cannot proactively reach them. DOS
has assigned a VAO and voting assistant at each of its approximately
240 embassies and consulates. According to the DOS Chief Voting
Officer, it is impossible to know where all eligible overseas voters
are located or to directly provide them information on absentee voting.
Also, he stated that some overseas citizens could be located hundreds
of miles from the embassy. Even for those citizens within proximity to
the embassy, the heightened security environment could preclude easy
embassy access to obtain voting information. DOS emphasized that it
cannot and should not force people to vote, but it should get the forms
and information to them as early as possible.
Agency Comments and Our Evaluation:
In written comments on a draft of this report, DOD generally agreed
with our description of their voting assistance efforts. DOD expressed
concerns that our information from the focus group discussions may be
presented in a way that can be misinterpreted. In our report, we
acknowledged that our focus group responses could not be projected
across the military community because participants were not selected
using a statistically valid sampling methodology. DOD also stated that
Congress instructed the department to pursue an electronic absentee
voting project upon the release of guidelines for electronic voting
from the Election Assistance Commission and the National Institute of
Standards and Technology. As required by the national defense
authorization act for fiscal year 2005, DOD may delay the
implementation of another electronic voting project until the new
electronic absentee voting guidelines are issued by the Election
Assistance Commission. At the time of our review, the Executive
Director of the Commission informed us that the Commission was waiting
for the report from FVAP on its internet voting project prior to
establishing the guidelines. DOD's written comments are reprinted in
their entirety in appendix III. In written comments on a draft of this
report, DOS also generally agreed with our report and provided a few
clarifying comments which we incorporated into our final report as
appropriate. First, DOS wanted us to quantify the approximate voting
age population of overseas citizens at about 2 million. Next, DOS
stated the challenge to reaching overseas citizens relates to citizens
having no obligation to contact the embassies or consulates versus the
geographic dispersion of overseas citizens. If citizens do not contact
the embassy or consulate and provide DOS with appropriate contact
information, DOS cannot proactively reach them. DOS's description of
the challenge further supports our statements that they cannot reach
all overseas citizens. Finally, DOS said that variance in voting
assistance was not a result of the size and location of the embassy but
related to other issues such as (1) the level of development of the
country, (2) the security climate, and (3) the quality of the host
country's infrastructure. They stated that the reliability of the mail
system, working telephones, passable road networks, and even the
existence of electric power grids play far more important roles, and
require the VAOs to use different means in different places to help
citizens register and vote. DOS's written comments are printed in their
entirety in appendix IV.
We are sending copies of this report to the Secretary of Defense; the
Secretaries of the Army, the Navy, and the Air Force; the Commandant of
the Marine Corps; the Secretary of State; and other interested parties.
We will also make copies available to others upon request. In addition,
the report will be available at no charge on the GAO Web site at
http://www.gao.gov.
If you or your staff have any questions on this report, please contact
me at (202) 512-5559 or stewartd@gao.gov or George F. Poindexter at
(202) 512-7213 or poindexterg@gao.gov. GAO staff who made major
contributions to this report are listed in appendix V. Contact points
for our Offices of Congressional Relations and Public Affairs may be
found on the last page of this report.
Signed by:
Derek B. Stewart, Director:
Defense Capabilities and Management:
List of Congressional Addressees:
The Honorable John Warner:
Chairman:
The Honorable Carl Levin:
Ranking Minority Member:
Committee on Armed Services:
United States Senate:
The Honorable Susan M. Collins:
Chairman:
The Honorable Joseph I. Lieberman:
Ranking Minority Member:
Committee on Homeland Security and Governmental Affairs:
United States Senate:
The Honorable Trent Lott:
Chairman:
The Honorable Christopher Dodd:
Ranking Minority Member:
Committee on Rules and Administration:
United States Senate:
The Honorable Arlen Specter:
Chairman:
The Honorable Patrick J. Leahy:
Ranking Minority Member:
Committee on the Judiciary:
United States Senate:
The Honorable Duncan Hunter:
Chairman:
The Honorable Ike Skelton:
Ranking Minority Member:
Committee on Armed Services:
House of Representatives:
The Honorable Tom Davis:
Chairman:
The Honorable Henry A. Waxman:
Ranking Minority Member:
Committee on Government Reform:
House of Representatives:
The Honorable Vernon Ehlers:
Chairman:
The Honorable Juanita Millender-McDonald:
Ranking Minority Member:
Committee on House Administration:
House of Representatives:
The Honorable John Conyers, Jr.
Ranking Minority Member:
Committee on the Judiciary:
House of Representatives:
The Honorable Carolyn B. Maloney:
House of Representatives:
Appendix I: Scope and Methodology:
To address our overall objectives, we reviewed relevant reports
prepared by GAO, FVAP, DOD, the Inspectors General of each service and
DOD, the Election Assistance Commission, and private nonprofit
organizations that represent military and overseas citizens who
participate in the election process via absentee voting. Specifically,
to determine differences in FVAP's efforts between the 2000 and 2004
presidential elections, we reviewed our 2001 report to obtain an
assessment of FVAP's efforts for the 2000 election and compared that
assessment with actions taken by FVAP for the 2004 election. We
reviewed Section 1973ff. et seq. of Title 42, United States Code,
Uniformed and Overseas Citizens Absentee Voting Act to identify
specific federal responsibilities for absentee voting and compared
these responsibilities with actions taken by the responsible parties.
We also reviewed relevant FVAP, DOD, and DOS regulations, operating
procedures, and reports to determine how UOCAVA requirements had been
incorporated. This included reviewing DOD Directive 1000.4, Federal
Voting Assistance Program; Air Force Instruction 36-3107, Voting
Assistance Program; Army Regulation 608-20, Army Voting Assistance
Program; Operations Navy Instruction 1742.1A, Navy Voting Assistance
Program; Marine Corps Order 1742.1A, Voter Registration Program; and
DOS's Foreign Affairs Manual, 7 FAM 1500, Overseas Voting Program;
which list the specific responsibilities of each of the respective
organizations for implementing the provisions of UOCAVA. We discussed
these requirements with representatives from each organization to
determine actions they took in implementing them. We met with a
commissioner of the Election Assistance Commission and Voting Action
Officers for each of the military services and the DOS's Chief Voting
Officer to obtain their opinions on efforts taken for the 2004
election. We also examined projects and special initiatives undertaken
by these organizations to address the absentee voting process. We also
reviewed FVAP's Voting Assistance Guide and its Web site to document
the type of information provided to UOCAVA citizens for participating
in the absentee voting process. Also in determining FVAP's efforts for
the 2004 election, we met with the Deputy Director of FVAP and
discussed actions they took to facilitate absentee voting for UOCAVA
citizens. We also reviewed FVAP's 2005 report to Congress and the
President and assessed its methodology for conducting its survey of
voter participation among military and overseas citizens for the 2004
presidential election.
To identify actions taken in response to prior GAO recommendations to
reduce variance in program implementation, we reviewed prior GAO
reports on absentee voting. We held discussions with officials from DOD
and DOS to identify actions they took in responding to these
recommendations. We reviewed updated DOD and military service voting
assistance policies and guidance and determined whether requirements
included in DOD's overarching guidance had been included in the
services' guidance. We reviewed DOS's guidance to see whether it
included requirements for increased program oversight and outreach to
overseas citizens. In addition, we reviewed voting messages sent to
embassies/consulates from DOS's Chief Voting Officer to identify
actions taken to assist absentee voters. We also held discussions with
VAOs from the military services to discuss their voting assistance
efforts and to identify variance in program implementation. We also
visited the Marine Corps Recruit Depot, Parris Island, South Carolina,
to discuss actions taken at the service level to provide absentee
voting training to new recruits. We held discussions with VAOs
concerning whether and how they provided absentee voting training
during recruit training and we reviewed the training syllabus to
identify training related to absentee voting.
To identify challenges that remain in providing voting assistance to
military personnel and overseas citizens, we met with leaders of
organizations representing members of the military and American
citizens living overseas to obtain their opinions on assistance efforts
provided by FVAP, DOD, and DOS for the 2004 presidential election.
These organizations included the National Defense Committee, the
Federation of American Women's Clubs Overseas, the Association of
Americans Resident Overseas, and the Overseas Vote Foundation. We also
reviewed reports produced by these organizations to gain insights on
absentee voting assistance for the 2004 election and to identify
remaining challenges. To obtain servicemembers' opinions on assistance
received for the 2004 election and to identify challenges to absentee
voting, we conducted 19 focus group discussions, which included 173
participants consisting of enlisted servicemembers and officers from
each service. In an attempt to provide an open discussion environment
for participants, the groups were ranked according to grade; enlisted 1-
4, enlisted 5-9, and officers. In selecting the installations to
conduct the focus group discussions, we identified the top nine states
that had the largest number of military servicemembers. From this list,
we judgmentally selected one installation for each service, except for
the Air Force in which we selected two installations. One Air Force
location was selected as our test site and we used the results in our
totals. Locations selected were Ft. Stewart, Georgia; Patrick Air Force
Base, Florida; Langley Air Force Base, Virginia; Marine Corps Base Camp
Pendleton, California; and Pearl Harbor, Hawaii. To select focus group
participants, at each site we asked the installation VAO to send out
notices requesting volunteers to participate in our focus group
discussions. The basic criterion used in soliciting volunteers was that
they were eligible to participate in the 2004 election. Topics of
discussion for the focus groups included the command's view on absentee
voting, each participant's awareness and their opinion on the
usefulness of FVAP's absentee voting resources, and challenges faced by
servicemembers in voting by absentee ballot. Following each focus group
discussion, we administered a short survey to each participant which
solicited information related to their absentee voting experiences and
challenges. Comments provided by the focus group members cannot be
projected across the entire military community because the participants
were not selected using a statistically valid sampling methodology.
We determined that the data we used were sufficiently reliable for the
purpose of our report. We conducted our review from March 2005 through
April 2006 in accordance with generally accepted government auditing
standards.
[End of section]
Appendix II: Related GAO Reports:
Election Reform: Nine States' Experiences Implementing Federal
Requirements for Computerized Statewide Voter Registration Lists. GAO-
06-247. Washington, D.C.: February 7, 2006.
Elections: Views of Selected Local Election Officials on Managing Voter
Registration and Ensuring Eligible Citizens Can Vote. GAO-05-997.
Washington, D.C.: September 27, 2005.
Elections: Federal Efforts to Improve Security and Reliability of
Electronic Voting Systems Are Underway, but Key Activities Need to be
Completed. GAO-05-956. Washington, D.C.: September 21, 2005.
Elections: Additional Data Could Help State and Local Elections
Officials Maintain Accurate Voter Registration Lists. GAO-05-478.
Washington, D.C.: June 10, 2005.
Department of Justice's Activities to Address Past Election-Related
Voting Irregularities. GAO-04-1041R. Washington, D.C.: September 14,
2004.
Elections: Electronic Voting Offers Opportunities and Presents
Challenges. GAO-04-975T. Washington, D.C.: July 20, 2004.
[End of section]
Appendix III: Comments from the Department of Defense:
UNDER SECRETARY OF DEFENSE:
PERSONNEL AND READINESS:
4000 DEFENSE PENTAGON:
WASHINGTON, D.C. 20301-4000:
MAR 23 2006:
Mr. Derek B. Stewart:
Director, Defense Capabilities and Management:
U.S. Government Accountability Office:
441 G Street, N.W.:
Washington, DC 20548:
Dear Mr. Stewart:
Enclosed is the Department of Defense (DOD) response to the GAO draft
report, "ELECTIONS: Absentee Voting Assistance to Military and Overseas
Citizens Increased for the 2004 General Elections, but Challenges
Remain" dated March 6, 2006.
The Federal Voting Assistance Program (FVAP) administers the federal
provisions of the Uniformed and Overseas Citizens Absentee Voting Act
(UOCAVA). The FVAP has a proven record of meeting the voting needs of
military and citizens living overseas in a non-partisan manner. The
FVAP will continue to make improvements based upon the findings of post
election surveys, customer feedback and input from the GAO.
The Department understands your concerns with the response rates from
the FVAP's 2004 post election survey. We are continuing to enhance
survey methodology to boost future response rates. We do believe there
are already indicators of increased participation resulting from
concerted federal-state cooperative efforts to enfranchise citizens
covered under UOCAVA. Also, Department of State Voting Assistance
Officers reported an increased demand for voting materials and FVAP
responded by supplying hundreds of thousands of write-in absentee
ballots and federal post card applications to U.S. embassies and
consulates, as well as other overseas organizations.
It is the Department's concern that information collected by GAO focus
groups may be presented in a way that can be misinterpreted. We
appreciate the GAO's explanation of the difficulties military Voting
Assistance Officers (VAOs) encountered during the 2004 elections and
recognize the level of training VAOs received and the degree of
assistance they provided may have varied with each situation. However,
the Services reported that VAOs performed their required duties and
eligible citizens living outside the United States received voting
information, applications and assistance in an efficient manner as
designated under UOCAVA.
Through yearly FVAP state legislative initiative packages, the
Department works with state election officials on legislation to make
the absentee voting process easier and more uniform nationwide for
citizens covered under UOCAVA. The FVAP develops and forwards
recommended legislative changes to state representatives and governors
that reflect the lessons learned from previous elections, surveys and
other data collection.
The Department of Defense is a strong proponent for citizens covered by
the UOCAVA, and advocates the most efficient and effective means for
providing them the opportunity to participate in the electoral process.
When the by-mail process does not serve these citizens adequately, the
Department seeks to provide alternative methods for ballot
transmission. Since 1990, the Department has provided an electronic
transmission service, which gives states and individual citizens the
opportunity to transmit election materials via fax, and since 2003, via
E-mail where allowed by state law.
In 2000, the Department ran a voting over the Internet experiment which
successfully allowed UOCAVA citizens to securely register, receive a
ballot and vote on-line in their state of legal residence. The 2004
Secure Electronic Registration and Voting Experiment, directed by
Congress, was put on hold before utilization to ensure there was no
doubt about the integrity of election results and that the public's
confidence in the legitimacy of the process. Congress has instructed
the Department to pursue an electronic absentee voting project upon the
release of guidelines from the Election Assistance Commission (EAC) and
the National Institute of Standards and Technology. The Department is
providing system design information and lessons learned from these
experiments to the EAC as we work toward a future project.
We also note that the Voting Assistance Guide, which is printed every
two years, is updated regularly to reflect changes in state or federal
guidelines.
Thank you for the opportunity to comment on this report.
Sincerely,
Signed by:
David S.C. Chu:
Appendix IV: Comments from the Department of State:
DEPARTMENT OF STATE:
ASSISTANT SECRETARY FOR CONSULAR AFFAIRS:
WASHINGTON:
March 22, 2006:
Dear Mr. Poindexter:
We appreciate the opportunity to review your draft report, "Elections:
Absentee Voting Assistance to Military and Overseas Citizens Increased
for the 2004 General Election, But Challenges Remain," GAO-06-521.
The enclosed Department of State comments are provided for
incorporation with this letter as an appendix to the final report.
If you have any questions concerning this response, please contact Jack
Markey, the Department's Chief Voting Action Officer, at (202) 736-
4937.
Sincerely,
Signed by:
Maura Harty:
Enclosure: As stated.
cc: GAO/DCM -Mr. Sawyer;
State/OIG - Mr. Krongard;
State/CA - Mr. Markey:
Mr. George F. Poindexter, Assistant Director, Defense Capabilities and
Management, U.S. Government Accountability Office.
Department of State Comments on GAO Draft Report:
"Elections: Absentee Voting Assistance to Military and Overseas
Citizens Increased for the 2004 General Election, But Challenges
Remain," GAO-06-521.
The Department thanks the Government Accountability Office for once
again conducting a review of the Federal Voting Assistance Program. We
appreciate the GAO's recognition of the Department's greatly expanded
oversight and outreach efforts, as well as the continuing difficulty we
face in locating Americans who reside in every corner of the globe. We
would like to take this opportunity to address a few points that appear
in the report to define more sharply the Department's accomplishments
and challenges.
The 3.7 million overseas Americans referred to on page one includes
both adults and minor children. It would be more accurate to identify
our constituency as consisting of approximately 2 million overseas
citizens of voting age. This would also ensure an accurate comparison
with the numbers of DOD personnel mentioned in the report, i.e. the
report used DOD figures related to those of voting age.
The report indicates that the geographic dispersion of Americans
overseas has been a major obstacle to our ability to disseminate voting
information. We see the issue differently. Americans have no obligation
to register with the nearest Embassy or Consulate; this is what we view
as a major impediment to communicating with Americans on an individual
basis overseas. When we do know where U.S. citizens are located, we are
able to identify appropriate means of communication. In 2004, U.S.
Embassies and Consulates employed a number of very effective methods to
communicate with both official and private American communities,
including television and news media, expanded use of Internet, e-mail
and radio networks, and town hall meetings in remote locations. We
believe that increased awareness of IBRS (Internet Based Registration
System), our on-line system for registering the presence of U.S.
citizens overseas, will encourage our citizens to give us their
location. Encouraging Americans to use MRS is a major objective of the
public outreach program of the Bureau of Consular Affairs.
The report mentioned that the level of the Department's voting
assistance varied according to the size and location of the Embassy. It
would be more accurate to consider the Department's response in terms
of the size of the local American community, whether that community was
residing in a more-developed or less-developed country, the prevailing
security climate, and the quality of the host country's infrastructure,
as variables affecting the ability of the Department's Voting
Assistance Officers to accomplish their mission. Geographic dispersal,
even of large numbers of citizens, is not a major problem provided
there are local, reliable options for communicating effectively. The
reliability of the mail system, working telephones, passable road
networks, and even the existence of electric power grids play far more
important roles, and require our officers to use different means in
different places to help citizens register and vote.
We enjoy an excellent working relationship with the headquarters staff
of the Federal Voting Assistance Program, and they cooperated closely
with us both during the course of the 2004 election season and in the
post-election survey. However, Privacy Act restrictions, per 5 USC
552A(b), precluded release of names and addresses of private American
citizens to DOD contractors hired to conduct the post-election survey.
The Department of State took to heart the GAO's 2001 recommendations,
and today can point proudly to a far more consistent global program,
with broader outreach and greater oversight. We continue to expand our
voting assistance training, and we are sharing the lessons learned
during the 2004 election cycle to further improve the quality of
service we provide Americans resident abroad. Our ongoing challenge
remains that of encouraging more overseas Americans to register with us
and keep current their contact information, so our Embassies and
Consulates can provide them with the entire range of consular services,
including timely, accurate information about absentee voting.
[End of section]
Appendix V: GAO Contact and Staff Acknowledgments:
GAO Contact:
Derek B. Stewart (202) 512-5559:
Acknowledgments:
In addition to the individual named above, George F. Poindexter; Connie
W. Sawyer, Jr; Margaret Holihan; Jennifer Thomas; Terry Richardson;
Amanda Miller; Cheryl Weissman; and Julia Matta made key contributions
to this report.
FOOTNOTES
[1] GAO, Elections: Voting Assistance to Military and Overseas Citizens
Should Be Improved, GAO-01-1026 (Washington, D.C.: Sept. 28, 2001).
[2] http://www.fvap.gov/.
[3] Pub. L. No. 108-375, § 566 (2004).
[4] FVAP reported the following participation rate changes from the
2002 to 2004 election: uniformed services (69 percent to 79 percent),
federal civilians overseas (65 percent to 80 percent), and nonfederally
employed overseas citizens (37 percent to 58 percent).
[5] GAO-01-1026.
[6] A warden message is a method for communicating with American
citizens, similar to a phone tree, and it works best in a small area.
[7] GAO-01-1026.
[8] This also applies to the District of Columbia, the Commonwealth of
Puerto Rico, Guam, the Virgin Islands, and American Samoa.
[9] The Help America Vote Act of 2002 amended UOCAVA.
[10] GAO, Operation Iraqi Freedom: Long-standing Problems Hampering
Mail Delivery Need to Be Resolved, GAO-04-484 (Washington, D.C.: Apr.
14, 2004).
[11] Not-earlier-than restriction refers to states not accepting an
FPCA if it arrives before a specified date.
[12] Pub. L. No. 107-107, § 1606 (2001) and Pub. L. No. 107-252, § 706
(2002), respectively.
[13] GAO-01-1026.
[14] Pub. L. No. 107-107, § 1604 (2001).
[15] The seven states were Arkansas, Florida, Hawaii, North Carolina,
South Carolina, Utah, and Washington.
[16] DEERS provides a means for quickly verifying and validating a
person as eligible to receive military health care and other DOD
benefits.
[17] The nine states/territories were Kansas, Kentucky, Maryland,
Mississippi, Montana, New Mexico, South Carolina, Virgin Islands, and
Wisconsin.
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