Warfighter Support
A Cost Comparison of Using State Department Employees versus Contractors for Security Services in Iraq
Gao ID: GAO-10-266R March 4, 2010
The U.S. government's reliance on contractors, including the State Department's and Department of Defense's (DOD) use of private security contractors in Iraq, has been well documented. We and others have examined many of the challenges the government faces using contractors in Iraq, including issues related to the scope of private security contractors' activities, the challenges in providing sufficient oversight, the appropriate accountability processes, and difficulties in conducting background screenings of foreign national contractor employees. What has not been so well examined is the comparative cost of using civilian employees or military members versus the cost of using contractors, particularly private security contractors, during contingency operations such as Operation Iraqi Freedom. Generally, when costs have been discussed, the focus has been on the daily rate paid to contractor employees, rather than on the total costs of using State Department or DOD personnel. However, in October 2005, the Congressional Budget Office (CBO) issued a study that compared the cost of using military personnel, federal civilians, or contractors to provide logistic support for overseas operations. The study concluded that over a 20-year period, using Army military units would cost roughly 90 percent more than using the contractor. Also, in an August 2008 report on contractor support in Iraq, the Congressional Budget Office conducted a comparison of one contractor's costs to provide private security services in Iraq versus estimated military costs. The report concluded that for the 1-year period beginning June 11, 2004, the costs of the private contractor did not differ greatly from the costs of having a comparable military unit performing similar functions. Because of the broad level of interest by Congress in issues dealing with Iraq, the Comptroller General performed this review under his authority to conduct evaluations on his own initiative. For this engagement, congressional interest specifically focused on determining the costs to the Department of Defense and the State Department of using private security contractors for security services versus using federal employees to provide the same services. We focused our review on the comparison of the State Department's costs to use private security contractors--to perform both personal and static security functions--as opposed to using State Department employees to perform those same functions.
Our comparison of likely State Department costs versus contractor costs for four task orders and one contract awarded by the State Department for security services in Iraq showed that for three of the task orders and the contract, the cost of using State Department employees would be greater than using contractors, while the State Department's estimated cost to use federal employees was less for the other task order. For example, using State Department employees to provide static security for the embassy in Baghdad would have cost the department approximately $858 million for 1 year compared to the approximately $78 million charged by the contractor for the same time period. In contrast, our cost comparison of the task order for providing personal security for State Department employees while in the Baghdad region--which required personnel that have security clearances--showed that for this task order, the State Department's estimated annual cost would have been about $240 million, whereas the contractor charged approximately $380 million for 1 year. However, because the State Department does not currently have a sufficient number of trained personnel to provide security in Iraq, the department would need to recruit, hire, and train additional employees at an additional cost of $162 million. Contract requirements are a major factor in determining whether contractors or government personnel are less expensive--especially factors such as whether personnel need security clearances. However, there are other factors that may play a role in the decision of whether to perform security services with federal employees or enough federal employees than to acquire contractors. Additionally, the government could potentially be faced with incurring some administrative costs from having to take actions to reduce government personnel if they are no longer needed. When using contractors, the department also incurs administrative costs for awarding the task orders and contract and providing oversight; however, the State Department was unable to estimate these costs. Finally, some costs associated with providing Iraq security services using federal employees--such as developing new career fields, providing additional overhead, and building new housing--are difficult to quantify.
GAO-10-266R, Warfighter Support: A Cost Comparison of Using State Department Employees versus Contractors for Security Services in Iraq
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GAO-10-266R:
United States Government Accountability Office:
Washington, DC 20548:
March 4, 2010:
Congressional Committees:
Warfighter Support: A Cost Comparison of Using State Department
Employees versus Contractors for Security Services in Iraq:
The U.S. government's reliance on contractors, including the State
Department's and Department of Defense's (DOD) use of private security
contractors in Iraq, has been well documented. We and others have
examined many of the challenges the government faces using contractors
in Iraq, including issues related to the scope of private security
contractors' activities, the challenges in providing sufficient
oversight, the appropriate accountability processes, and difficulties
in conducting background screenings of foreign national contractor
employees.[Footnote 1] (A list of related GAO products can be found at
the end of this report.) What has not been so well examined is the
comparative cost of using civilian employees or military members
versus the cost of using contractors, particularly private security
contractors, during contingency operations such as Operation Iraqi
Freedom. Generally, when costs have been discussed, the focus has been
on the daily rate paid to contractor employees, rather than on the
total costs of using State Department or DOD personnel. However, in
October 2005, the Congressional Budget Office (CBO) issued a study
that compared the cost of using military personnel, federal civilians,
or contractors to provide logistic support for overseas operations.
[Footnote 2] The study concluded that over a 20-year period, using
Army military units would cost roughly 90 percent more than using the
contractor. Also, in an August 2008 report on contractor support in
Iraq, the Congressional Budget Office conducted a comparison of one
contractor's costs to provide private security services in Iraq versus
estimated military costs.[Footnote 3] The report concluded that for
the 1-year period beginning June 11, 2004, the costs of the private
contractor did not differ greatly from the costs of having a
comparable military unit performing similar functions. Because of the
broad level of interest by Congress in issues dealing with Iraq, the
Comptroller General performed this review under his authority to
conduct evaluations on his own initiative. For this engagement,
congressional interest specifically focused on determining the costs
to the Department of Defense and the State Department of using private
security contractors for security services versus using federal
employees to provide the same services. However, DOD was unable to
provide us with the information necessary to address our engagement
objective. Although DOD provided some data on military personnel
costs,[Footnote 4] DOD officials told us they could not provide other
data necessary to complete a cost comparison. For example, DOD could
not provide information regarding the number and rank of military
personnel that would be needed to meet contract requirements. Also,
DOD could not provide information on the cost to train personnel to
perform the security functions. DOD officials told us that in order to
provide data for a cost comparison they would have to form a team from
several DOD organizations which would need to analyze each specific
contract's requirements to determine the number and rank of personnel
needed to meet the requirements. Therefore, we focused our review on
the comparison of the State Department's costs to use private security
contractors--to perform both personal and static security[Footnote 5]
functions--as opposed to using State Department employees to perform
those same functions.
To address our objective, we reviewed the task orders and contract
which provided security in Iraq and that were current when we began
our review--four task orders of the Worldwide Personal Protective
Services (WPPS) II contracts[Footnote 6] and one contract for Baghdad
embassy security. We reviewed and analyzed relevant documents to
obtain the cost and services provided under each task order and
contract. The task orders and contract covered the primary security
services provided in Iraq for the State Department. We interviewed
officials from the State Department to obtain specific contract
information, their estimated cost for providing security services with
State Department employees, and any cost comparisons conducted related
to private security services.[Footnote 7] We met with a private
security contractor to discuss their contract cost information and to
obtain a detailed contract cost breakdown. We compared the base year
obligated amounts for the four task orders and one security contract
to total annual costs that the State Department said it would likely
incur if the department were to provide the services--based on State
Department's assumptions. These assumptions included (1) the State
Department would have to recruit, hire, and train new employees who
would all be U.S. citizens; (2) the employees would serve 1 year in
Iraq and then return to the United States; and (3) the State
Department would use the same number of employees the contractors use
to provide security. We focused our analysis on the major quantifiable
cost components such as salary, benefits, overseas costs, training,
recruitment, background screenings, and support. The costs that the
State Department provided were in fiscal year 2008 dollars and the
costs of the four task orders and the security contract were for
earlier time periods. In order to make a similar comparison, we
converted the private security costs into fiscal year 2008 dollars so
that they could be compared to the fiscal year 2008 costs of the State
Department. The State Department also provided the number of
contractor personnel performing the security missions for each task
order and contract in Iraq. To determine the total average annual cost
for the department, the total of each cost component was multiplied by
the number of personnel the contractor used to provide the services
required under the task orders and contract. Given the State
Department's 1-year rotation policy, we added additional costs for
stateside employees who would be needed to replace the deployed
employees after 1 year. We did not evaluate the quality of the
services provided by the contractors or whether better services could
be provided by the State Department. We also did not evaluate the
policy implications of using contractors to perform security
functions. In addition, we did not include the cost of government-
furnished equipment provided to the contractor because we believe
similar equipment would be needed if the government provided the
services. When using contractors, the department also incurs
administrative costs for awarding the task orders and contract and
providing oversight; however, we also did not include these costs in
our analysis because the State Department was unable to provide an
estimate of these costs. A detailed discussion of our scope and
methodology can be found in appendix I. We conducted our review from
October 2008 through October 2009 in accordance with generally
accepted government auditing standards. Those standards require that
we plan and perform the audit to obtain sufficient, appropriate
evidence to provide a reasonable basis for our findings based on our
audit objectives. We believe that the evidence obtained provides a
reasonable basis for our findings based on our audit objective.
Results in Brief:
Our comparison of likely State Department costs versus contractor
costs for four task orders and one contract awarded by the State
Department for security services in Iraq showed that for three of the
task orders and the contract, the cost of using State Department
employees would be greater than using contractors, while the State
Department's estimated cost to use federal employees was less for the
other task order. For example, using State Department employees to
provide static security for the embassy in Baghdad would have cost the
department approximately $858 million for 1 year compared to the
approximately $78 million charged by the contractor for the same time
period. In contrast, our cost comparison of the task order for
providing personal security for State Department employees while in
the Baghdad region--which required personnel that have security
clearances--showed that for this task order, the State Department's
estimated annual cost would have been about $240 million, whereas the
contractor charged approximately $380 million for 1 year. However,
because the State Department does not currently have a sufficient
number of trained personnel to provide security in Iraq, the
department would need to recruit, hire, and train additional employees
at an additional cost of $162 million. Contract requirements are a
major factor in determining whether contractors or government
personnel are less expensive--especially factors such as whether
personnel need security clearances. However, there are other factors
that may play a role in the decision of whether to perform security
services with federal employees or contractors. For example, it
generally takes more time to recruit, hire, and train enough federal
employees than to acquire contractors. Additionally, the government
could potentially be faced with incurring some administrative costs
from having to take actions to reduce government personnel if they are
no longer needed. When using contractors, the department also incurs
administrative costs for awarding the task orders and contract and
providing oversight; however, the State Department was unable to
estimate these costs. Finally, some costs associated with providing
Iraq security services using federal employees--such as developing new
career fields, providing additional overhead, and building new
housing--are difficult to quantify.
Background:
The State Department--under the authority of the Secretary of State--
is responsible for the security of most U.S. civilian agency personnel
and agency contractors on official duty overseas. Its Bureau of
Diplomatic Security (Bureau) is a unique organization that plays an
essential role within the department. The Bureau's personnel work
together as a team to ensure that the State Department can carry out
its foreign policy missions safely and securely around the world. The
Bureau of Diplomatic Security has a broad scope of global
responsibilities, with protection of people, information, and property
as its top priority. Overseas, the Bureau develops and implements
security programs to safeguard all personnel who work in every U.S.
diplomatic mission around the world. Over the years, the State
Department has been unable to provide long-term personal protective
services solely from its pool of special agents and it has turned to
contractual support. Private security contractors provide a number of
security-related functions such as:
* personal security: the protective security for high-ranking U.S.
government officials and U.S. federal civilian personnel, and other
individuals traveling in unsecured areas;
* convoy security: the protection of convoys traveling in unsecured
areas; and:
* static security: the protection of fixed or static sites, such as
military bases, housing areas, and reconstruction work sites.
In June 2005, the State Department awarded a Worldwide Personal
Protective Services II contract to three contractors.[Footnote 8] For
the purposes of this review, we focused on four task orders associated
with this contract which are for security services in Iraq. The four
separate task orders--with a 1-year base period and four 1-year
options--were awarded to the contractors to provide personal
protective services in four regions[Footnote 9] of Iraq and for static
guard services at the Baghdad WPPS camp. We also examined the Baghdad
Embassy Security Forces contract awarded in 2005, which provides 24-
hour security of the embassy and its personnel while on the embassy
grounds.
Using Contractors in Iraq Is Less Costly than the Estimated Cost for
Using State Department Employees for Four of the Five Cases We
Reviewed:
Our comparison of likely State Department costs versus contractor
costs for four task orders and one contract awarded by the State
Department for security services in Iraq showed that for three of the
task orders and the contract, the cost of using State Department
employees would be greater than using contractors, while the State
Department's estimated cost to use federal employees was less for the
other task order. For the remaining task order related to providing
protective services in the Baghdad region, the State Department's
estimated annual cost would have been about $141 million less than the
contractor's cost. Overall, the difference between the contractors'
cost and the estimated State Department cost ranged from about $3
million for one task order to over $785 million for the contract. For
example, using State Department employees to provide static security
for the embassy in Baghdad would have cost the department
approximately $858 million for 1 year compared to the approximately
$78 million charged by the contractor for the same time period.
Although the State Department had not performed a cost comparison for
security services, for our cost comparison, the State Department said
it would use 100 percent U.S. citizen employees[Footnote 10] and would
use the same number of personnel the contractor provided to perform
the services as a start point for the comparison. However, because the
State Department lacks a sufficient number of personnel to provide
security in Iraq it would need to hire thousands of new security
personnel. Furthermore, under State's rotation policy, U.S. citizen
employees typically only serve 1 year in Iraq and then are reassigned
to a position in the United States. As such, in order to provide more
than 1 year of deployed security services, State Department officials
stated they would need to hire additional employees to meet a one-to-
one ratio of stateside and deployed employees, which will double some
of State's estimated costs to provide security services. These
additional employees would need to be hired about 1 year prior to
being deployed to allow sufficient time for completing the State
Department's training program for Foreign Service agents, which is
approximately 1 year.[Footnote 11] The costs to recruit, hire, and
train new security personnel are not included in the State
Department's cost in table 1; however, these costs are detailed in
table 3. Table 1 shows our cost comparison for one contract and four
task orders using a one-to-one ratio of deployed to stateside
employees.
Table 1: State Department versus Private Security Contractor Cost
Comparison:
Contract/task orders: Baghdad Embassy Static Security;
Number of contractor personnel: 1,982;
Contractor[A] annual cost: $77.6 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Deployed: $681.9 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Stateside: $176.5 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Total: $858.4 million;
Cost difference: ($785.1 million).
Contract/task orders: Baghdad Region Personal Protective Services Task
Order;
Number of contractor personnel: 553;
Contractor[A] annual cost: $380.4 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Deployed: $190.3 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Stateside: $49. million2;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Total: $239.5 million;
Cost difference: $140.9 million.
Contract/task orders: Basrah Region Personal Protective Services Task
Order;
Number of contractor personnel: 243;
Contractor[A] annual cost: $61.6 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Deployed: $83.6 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Stateside: $21.6 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Total: $105.2 million;
Cost difference: ($43.7 million).
Contract/task orders: Al-Hillah Region Personal Protective Services
Task Order;
Number of contractor personnel: 259;
Contractor[A] annual cost: $71.9 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Deployed: $89.1 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Stateside: $23.1 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Total: $112.2 million;
Cost difference: ($40.3 million).
Contract/task orders: Erbil Region Personal Protective Services Task
Order;
Number of contractor personnel: 128;
Contractor[A] annual cost: $52.1 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Deployed: $44.0 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Stateside: $11.4 million;
State Department annual estimated cost[B] (in fiscal year 2008
dollars): Total: $55.4 million;
Cost difference: ($3.3 million).
Source: GAO analysis of State Department data.
[A] The contractor annual costs have been converted into fiscal year
2008 dollars.
[B] The costs to recruit, hire, and train new employees are not
included because the State Department would incur costs to acquire new
employees before it would incur the additional estimated annual costs
in this table.
[End of table]
In addition to the actual cost of the contract and task orders, the
State Department would also incur some administrative costs associated
with using contractors such as the costs of awarding the task orders
and contract and providing oversight. The State Department was unable
to provide an estimated cost for the awarding and oversight of
contracts. These costs can vary depending on the complexity and
sensitivity of the contract. For example, according to State
Department officials, the Baghdad Embassy contract provides static
security at a fixed site which requires less oversight than the
Worldwide Personal Protective Services II contracts which provide for
the protective security of U.S. government officials and other
individuals traveling in unsecured areas in theatre. As we noted in
July 2008,[Footnote 12] the State Department took steps in Iraq to
provide increased oversight for the Worldwide Personal Protective
Services II contract after the Nisour Square incident.[Footnote 13]
For example, the department added 45 special agent positions--allowing
a Diplomatic Security agent to accompany most protection movements--
and installed cameras and video equipment in security vehicles for
improved oversight of security contractors.
Costs to Deploy and Sustain Federal Employees Overseas Account for
Over One-Half of the State Department's Estimated Costs:
Our analysis showed that over one-half of the State Department's
estimated costs for deployed employees were to cover costs required to
sustain the employees overseas. The State Department's estimated cost
to provide security included components such as salaries, benefits,
cost of living allowances and overtime, overseas costs, and other
support costs associated with deploying and sustaining U.S. citizen
employees overseas. Overseas costs included things such as furniture,
furnishings and equipment for office spaces and residences,
maintenance and repair of living quarters, and travel cost for rest
and relaxation for deployed personnel. Estimated costs for State
Department employees were calculated by multiplying the State
Department's average annual cost for two middle grade Foreign Service
agents, one to be deployed and one to be stateside for rotation
purposes by the number of personnel needed to perform the mission. As
shown in table 2, almost 55 percent of the State Department's deployed
employee cost was for overseas related costs, while salaries,
benefits, and overtime/cost of living allowances/awards accounted for
about 37 percent. Salaries and benefits accounted for all of State
Department's estimated stateside employee costs.
Table 2: State Department's per Person Cost Components[A]:
Cost component: Salary;
Deployed employee: Cost: $65,000;
Deployed employee: Percentage: 18.9%;
Stateside employee: Cost: $65,000;
Stateside employee: Percentage: 73.0%;
Total: Cost: $130,000;
Total: Percentage: 30.0%.
Cost component: Benefits[B];
Deployed employee: Cost: $24,050;
Deployed employee: Percentage: 7.0%;
Stateside employee: Cost: $24,050;
Stateside employee: Percentage: 27.0%;
Total: Cost: $48,100;
Total: Percentage: 11.1%.
Cost component: Overtime/cost of living
allowances/differential/awards[C];
Deployed employee: Cost: $38,000;
Deployed employee: Percentage: 11.0%;
Stateside employee: Cost: $0;
Stateside employee: Percentage: 0.0%;
Total: Cost: $38,000;
Total: Percentage: 8.8%.
Cost component: Overseas costs;
Deployed employee: Cost: $189,000;
Deployed employee: Percentage: 54.9%;
Stateside employee: Cost: $0;
Stateside employee: Percentage: 0.0%;
Total: Cost: $189,000;
Total: Percentage: 43.6%.
Cost component: Support;
Deployed employee: Cost: $28,000;
Deployed employee: Percentage: 8.1%;
Stateside employee: Cost: $0;
Stateside employee: Percentage: 0.0%;
Total: Cost: $28,000;
Total: Percentage: 6.5%.
Cost component: Total;
Deployed employee: Cost: $344,050;
Deployed employee: Percentage: 100%;
Stateside employee: Cost: $89,050;
Stateside employee: Percentage: 100%;
Total: Cost: $433,100;
Total: Percentage: 100%.
Source: GAO analysis of State Department data.
[A] Approximate contractor cost per person was $39,000 for the Baghdad
Embassy Static Security contract; $688,000 for the Baghdad Region
Personal protective Services Task Order; $253,000 for the Basrah
Region Personal Protective Services Task Order; $278,000 for the Al-
Hillah Region Personal Protective Services Task Order; and $407,000
for the Erbil Region Personal Protective Services Task Order.
[B] About 37 percent of salary, according to the State Department.
[C] Cost of living allowance.
[End of table]
The State Department Would Incur Costs to Hire the Number of Personnel
Needed to Provide Security Services:
In order for the State Department to perform these security missions
with its own employees, as shown in table 3, it would cost the State
Department approximately $162 million to recruit, hire, and train
6,330 employees. When determining total costs for the department to
provide security services, these recruitment and training costs would
be in addition to the State Department's estimated annual cost.
Overall, for these four task orders and one contract, the State
Department is using 3,165 contractors for security in Iraq. However,
the State Department only has about 1,500 security agents who are
already performing other missions and according to State Department
officials, these agents would not be available to perform the security
missions provided by the contractors. According to State Department
officials, based upon recent experience in establishing a new skill
specialty, it would take about a year to have the first security
personnel on-board; however, they would not be in sufficient numbers
to completely replace the contractors. They said it could easily take
them 3 years or longer to hire, train, and fully staff all positions
necessary to accomplish the mission. As an example of the length of
time it would take to hire and mobilize more employees, State
Department officials informed us that after the attacks on September
11, 2001, under their current hiring process it took the State
Department 2 years to hire 327 employees using existing career fields
(to include recruitment, training, and completing the security
clearance process).
Table 3: State Department Estimated Cost to Recruit, Hire, and Train
Employees:
Cost component: Recruiting;
Cost per person: $6,575;
Number of people: 6,330;
Total: $41.6 million.
Cost component: Training;
Cost per person: $15,000;
Number of people: 6,330;
Total: $95.0 million.
Cost component: Background investigations;
Cost per person: $4,000;
Number of people: 6,330;
Total: $25.3 million.
Cost component: Total;
Cost per person: $25,575;
Number of people: 6,330;
Total: $161.9 million.
Source: GAO analysis of State Department data.
[End of table]
In response to the Nisour Square incident of September 2007 the State
Department recently created a new Security Specialist series to serve
up to 5 consecutive years in deployed locations to accompany
contractor personnel performing security missions. State Department
officials said that hiring employees under this series could be an
option for providing security services in Iraq; however, given their
recent experience with filling these positions and the number of
employees that would be needed, it could be several years before
enough employees were hired and trained to perform the security
mission, as such, making this an unlikely option. On February 9, 2009,
the State Department issued vacancy announcements for Security
Protective Specialist and Supervisory Security Protective Specialist
positions, which were open until February 17, 2009. As stated in the
vacancy announcement, the initial appointment would be for 13 months
and may be renewed annually up to 5 years, and the appointment may be
terminated by the government at any time upon at least 30 days notice.
[Footnote 14] According to the State Department, the open period was
limited to 9 days in an effort to meet senior management's goal to get
the individuals hired, trained, and on the ground by the end of
summer. Based on their past experience with the Special Agent
announcements, the department assumed that the 9-day open period would
provide them with more than enough candidates to fill the 25
positions. According to the State Department, while a total of 586
applications were received, after analyses and screening only 92 were
found to meet the basic qualifications and 10 have been hired to go to
Afghanistan. Nine additional candidates have been cleared for
employment or are in the hiring process. Based on the department's
experience with the first announcement and feedback from the
candidates, the State Department revamped the vacancy announcements to
highlight some of the key benefits of the program, such as rest and
relaxation travel, separate maintenance allowance, danger pay, and
post differential.[Footnote 15] In addition, the department amended
the experience requirement to more accurately reflect the minimum
level of specialized experience required to qualify for the positions.
On September 9, 2009, the department opened the revamped vacancy
announcements for these positions for 30 days. According to the State
Department, a total of 993 applications were received; analyses and
screening of the applications began immediately after the
announcements closed and interviews will be scheduled with those
candidates found to meet the basic qualifications. State Department
officials said they would not need to hire additional personnel
stateside for rotation of these personnel and this may be an option
for providing the security services; however, they said it could take
a significant amount of time to fill enough positions needed to
provide the security services. To acquire these employees, the State
Department would incur a minimum cost of approximately $81 million for
recruiting, hiring, and training 3,165 employees and an additional
cost of over $5 billion--over 5 years--for other costs such as
salaries, benefits, awards, overseas costs, and cost of living
allowances. For example, for the Baghdad Embassy Security Forces
contract, State Department's estimated cost to recruit, hire, and
train 1,982 employees in this series would be about $51 million and
the deployment cost for these employees for 5 years is over $3
billion. The contractor's total cost for the Baghdad Embassy Security
Forces contract was approximately $356 million. The State Department's
cost estimates do not include the cost of developing new career
fields, as discussed below. Assuming the State Department had enough
of these term employees to meet the protective security requirements
and using the quantifiable estimated cost, based on our analysis, it
would be less costly for the State Department to perform the security
mission for two of the four task orders we reviewed.
Contract Requirements Can Influence the Cost of Security Services:
Contract requirements are a major factor in determining whether
contractors or government personnel are less expensive--especially
factors such as whether personnel need security clearances. For
instance, unless the State Department specifies a need for personnel
with security clearances--which are generally not available to non-
U.S. citizens--contractors typically choose to employ a large
percentage of third-country nationals and local nationals to lower
contract cost. For example, the contractor providing embassy security
in Baghdad employed a large percentage of third-country nationals and
local nationals (about 89 percent), whose lower wages contributed to
the lower cost of the contract. In contrast, our comparison of the
task order for providing personal security for State Department
employees while in the Baghdad region--which required personnel that
have security clearances--showed that for this task order, the State
Department's estimated annual cost would have been about $240 million,
whereas the contractor charged approximately $380 million for 1 year.
Table 4 shows the breakdown of the contractor workforce for the
contract and four task orders we reviewed.
Table 4: Nationality of Contractor Workforce:
Contract/task order: Baghdad Embassy Static Security;
Total contract/task order personnel: 1,982;
U.S. citizens: Number: 166;
U.S. citizens: Percent: 8%;
Third-country nationals: Number: 1,623;
Third-country nationals: Percent: 82%;
Local nationals: Number: 148;
Local nationals: Percent: 7%.
Contract/task order: Baghdad Region Personal Protective Services Task
Order;
Total contract/task order personnel: 553;
U.S. citizens: Number: 553;
U.S. citizens: Percent: 100%;
Third-country nationals: Number: 0;
Third-country nationals: Percent: 0;
Local nationals: Number: 0;
Local nationals: Percent: 0.
Contract/task order: Basrah Region Personal Protective Services Task
Order;
Total contract/task order personnel: 243;
U.S. citizens: Number: 116;
U.S. citizens: Percent: 48%;
Third-country nationals: Number: 127;
Third-country nationals: Percent: 52%;
Local nationals: Number: 0;
Local nationals: Percent: 0.
Contract/task order: Al-Hillah Region Personal Protective Services
Task Order;
Total contract/task order personnel: 259;
U.S. citizens: Number: 118;
U.S. citizens: Percent: 46%;
Third-country nationals: Number: 141;
Third-country nationals: Percent: 54%;
Local nationals: Number: 0;
Local nationals: Percent: 0.
Contract/task order: Erbil Region Personal Protective Services Task
Order;
Total contract/task order personnel: 128;
U.S. citizens: Number: 102;
U.S. citizens: Percent: 80%;
Third-country nationals: Number: 18;
Third-country nationals: Percent: 14%;
Local nationals: Number: 8;
Local nationals: Percent: 6%.
Contract/task order: Total;
Total contract/task order personnel: 3,165;
U.S. citizens: Number: 1,055;
U.S. citizens: Percent: 33%;
Third-country nationals: Number: 1,909;
Third-country nationals: Percent: 60%;
Local nationals: Number: 156;
Local nationals: Percent: 5%.
Source: GAO analysis of State Department data.
[End of table]
* For the Baghdad Embassy Security Force contract for static security,
State Department's estimated annual cost would be over $785 million
more than the contractor's cost if the decision was made to have the
State Department provide these services rather than using a
contractor. The State Department awarded the contract to provide 24-
hour deterrent against unauthorized, illegal, or potentially life-
threatening activities directed toward the embassy's employees,
visitors, sensitive information, and properties. Under this contract,
the contractor was required to recruit, train, and manage the armed
professional security personnel and the supervisory employees utilized
in this effort. The contractor used 1,982 personnel at a cost of about
$78 million. State Department's estimated cost was about $858 million
($682 million for deployed employees and $176 million for stateside
employees to replace the deployed personnel at the end of 1 year). The
contractor used 8 percent U.S. citizen employees, 82 percent third-
country nationals, and 7 percent local nationals.
* The contractor's cost for the Basrah region task order was less than
the State Department's estimated cost. The State Department's
estimated cost to provide the security services would be approximately
$44 million more than the contractor's cost if a decision were made to
have the State Department provide the service rather than using a
contractor. The contractor provided protective security and used 243
personnel at a cost of approximately $62 million, whereas the State
Department's estimated cost would be about $105 million ($83 million
for deployed personnel and $22 million for stateside employees to
replace the deployed employees). For this task order, the contractor
used 48 percent U.S. citizen employees and 52 percent third-country
nationals.
* The contractor's cost for security in the Al-Hillah region was less
than the State Department's estimated cost for proving the security
using federal employees. The contractor's cost was approximately $40
million less than the State Department's estimated cost. The
contractor provided protective security using 259 personnel at a cost
of approximately $72 million. The State Department's estimated cost
for the same services was $112 million ($89 million for deployed
personnel and $23 million for stateside employees to replace the
deployed personnel). The contractor used 46 percent U.S. citizen
employees and 54 percent third-country national employees.
* The contractor's cost for security in the Erbil region was also
approximately $3 million less than the State Department's estimated
cost for providing the service with federal employees. The contractor
provided security services using 128 personnel at a cost of
approximately $52 million. The State Department's estimate to perform
the same security would be approximately $55 million ($44 million for
deployed personnel and $11 million for stateside employees to replace
the deployed personnel.) The nationality of the contractor's workforce
was 80 percent U.S. citizen employees, 14 percent third-country
nationals, and 6 percent local national employees.
There are other factors that may play a role in the decision of
whether to perform security services with federal employees or
contractors. For example, it generally takes more time to hire and
train enough federal employees than to acquire contractors.
Additionally, the government could potentially be faced with having to
take actions to reduce the number of government personnel hired if
they are no longer needed. In contrast, if the need for the contract
no longer existed, the government could terminate the contract.
Some Costs Associated with Providing Iraq Security Services with
Federal Employees Are Difficult to Quantify:
Some costs associated with providing Iraq security services using
federal employees--such as developing new career fields, providing
additional overhead, and building new housing--are difficult to
quantify. State Department officials said they do not have personnel
with some of the skills required to provide security, such as guards,
screeners, explosive ordnance detection dog handlers, or armorers.
Both overseas and domestically, these services are currently provided
by contractors. Therefore, the State Department would incur costs for
developing new career fields for these positions. For example, the
department would incur the cost for developing a new training
curriculum for each of these positions as well as the cost for
training facilities and equipment.
A significant increase in the number of State Department diplomatic
security personnel would require more administration and oversight
from the department because of the increased number of employees to
support and supervise. According to State Department officials, if
they used State Department employees to provide the security services
in Iraq, they would have to build new housing at the embassy for these
employees. The officials said that Foreign Service agents are not
allowed to live with contractors and the housing currently used by the
contractors at the embassy would not be sufficient for the agents.
Additionally, the officials stated that currently there is not enough
space on the embassy compound for additional housing. As such, there
could be an additional cost for more space--if available--to build
housing. Although the State Department recognizes it would incur
additional cost for these components, the department was unable to
quantify these costs.
Agency Comments and Our Evaluation:
We provided both the State Department and DOD with a draft of this
report and requested that they provide comments. Both the State
Department and DOD advised us that they had no comments on the report.
The State Department and DOD provided technical comments which were
incorporated as appropriate.
We are sending copies of this report to the Secretary of Defense, the
Secretary of State, and the appropriate congressional committees. In
addition, the report will be available at no charge on the GAO Web
site at [hyperlink, http://www.gao.gov].
If you or your staffs have any questions about this report, please
contact me at (202) 512-7686 or solisw@gao.gov. Contact points for our
Offices of Congressional Relations and Public Affairs may be found on
the last page of this report. Key contributors to this report were
Carole F. Coffey, Assistant Director; Charles W. Perdue, Assistant
Director, Applied Research and Methods; Connie W. Sawyer, Jr.; Clarine
S. Allen; Alyssa B. Weir; and Chaneé L. Gaskin.
Signed by:
William M. Solis:
Director, Defense Capabilities and Management:
List of Committees:
The Honorable Carl Levin:
Chairman:
The Honorable John McCain:
Ranking Member:
Committee on Armed Services:
United States Senate:
The Honorable John F. Kerry:
Chairman:
The Honorable Richard G. Lugar:
Ranking Member:
Committee on Foreign Relations:
United States Senate:
The Honorable Daniel K. Inouye:
Chairman:
The Honorable Thad Cochran:
Ranking Member:
Subcommittee on Defense:
Committee on Appropriations:
United States Senate:
The Honorable Patrick Leahy:
Chairman:
The Honorable Judd Gregg:
Ranking Member:
Subcommittee on State, Foreign Operations, and Related Programs:
Committee on Appropriations:
United States Senate:
The Honorable Claire McCaskill:
Chairman:
The Honorable Robert F Bennett:
Ranking Member:
Ad Hoc Subcommittee on Contracting Oversight:
Committee on Homeland Security and Governmental Affairs:
United States Senate:
The Honorable Norm Dicks:
Acting Chairman:
The Honorable C.W. "Bill" Young:
Ranking Member:
Subcommittee on Defense:
Committee on Appropriations:
House of Representatives:
The Honorable Nita Lowey:
Chairman:
The Honorable Kay Granger:
Ranking Member:
Subcommittee on State, Foreign Operations, and Related Programs:
Committee on Appropriations:
House of Representatives:
The Honorable Ike Skelton:
Chairman:
The Honorable Howard P. "Buck" McKeon:
Ranking Member:
Committee on Armed Services:
House of Representatives:
The Honorable Howard L. Berman:
Chairman:
The Honorable Ileana Ros-Lehtinen:
Ranking Member:
Committee on Foreign Affairs:
House of Representatives:
The Honorable Tom Coburn:
United States Senate:
[End of section]
Appendix I: Scope and Methodology:
To address our objective, we reviewed the task orders and contract
which provided security in Iraq and were current when we began our
review--four task orders of the Worldwide Personal Protective Services
II contracts and one contract for Baghdad embassy security. We
reviewed and analyzed relevant documents--including performance
statements of work and contract modifications--to identify the cost
and services provided under each task order and contract. One task
order was awarded to one of the three Worldwide Personal Protective
Services (WPPS) II contractors to provide personal protective services
in Baghdad and Ramadi and for static guard services at the Baghdad
WPPS camp. This task order was awarded for a 1-year base period from
May 8, 2006, to May 7, 2007, and four 1-year options. The three other
task orders were awarded to the three contractors to provide
protective security services in different locations in Iraq for a 1-
year base period from August 5, 2006, to August 4, 2007, and four 1-
year options. One contractor was responsible for the Basrah region,
another for the Al-Hillah region and the other was responsible for the
Erbil region.[Footnote 16] We also reviewed the Baghdad Embassy
Security Forces contract which was awarded to the contractor
performing security in the Basrah region. The contractor was to
provide a 24-hour deterrent against unauthorized, illegal, or
potentially life-threatening activities directed toward the embassy's
employees, visitors, sensitive information, and properties. Also, the
contractor was required to recruit, train, and manage the armed
professional security personnel and the supervisory employees utilized
in this effort. We discussed with State Department officials their
roles and responsibilities related to security contracts that support
the department's missions in Iraq. We asked the officials to identify
the various cost components within the task orders and contract and to
provide specific task order and contract information, including cost
and the number of contractor personnel. We also asked if they had
performed any cost comparisons related to providing similar security
services as the contractors. Although the State Department had not
performed a cost comparison for security services, for our cost
comparison, the State Department's assumptions included (1) the State
Department would have to recruit, hire, and train new employees who
would all be U.S. citizens; (2) the employees would serve 1 year in
Iraq and then return to the United States; and (3) the State
Department would use the same number of employees the contractors use
to provide security. We asked officials to provide us with their
annual estimated per person costs to perform security services in
deployed locations. The officials pulled information from the
department's accounting system and provided us with the average annual
cost--by various components--for current Foreign Service agents
providing security services in deployed locations. The State
Department's estimated cost to provide security included components
such as salaries, benefits, cost of living allowances and overtime,
overseas cost, recruitment, training, and other support costs. For our
cost comparison of contractor cost versus State Department estimated
annual cost, we focused our analysis on major quantifiable cost
components such as salary, benefits, overseas costs, and support. We
also computed additional cost to recruit, hire, and train new security
employees.
The State Department provided the number of contractor personnel
performing the security missions for each task order and contract in
Iraq and said this would be the number of personnel they would need to
perform the mission. To determine the total average annual cost for
the department, we multiplied the number of personnel by the average
per person cost for a deployed State Department Foreign Service agent.
Given the State Department's rotation policy, we added additional
costs for stateside agents to replace the deployed agents. We compared
the obligated amounts for the four task orders and one security
contract to the total costs that the State Department said it would
likely incur if the department were to provide the services--based on
the previously discussed assumptions. The costs that the State
Department provided were in fiscal year 2008 dollars and the costs of
the four task orders and the security contract were for earlier time
periods. In order to make similar comparison, we converted the private
security costs into fiscal year 2008 dollars so that they could be
compared to the fiscal year 2008 costs of the State Department.
We identified other cost components which impact the total cost of the
State Department providing security services, such as creating new
career fields, cost of additional overhead, and cost for building new
housing. However, these cost components were not easily quantifiable
because the department was unable to estimate the future long-term
costs of these components. As such we were unable to include these
costs in our review.
To understand contractor cost components, we reviewed and analyzed the
Iraq contract and task orders to obtain the cost for services provided
under each contract and task order and we held discussions with one of
the private security contractors to better understand their cost for
providing private security services, as well as the different cost
components included in their contract. Some of the major cost
components identified by the contractor include labor, training, life
support (housing, laundry, meals), basic individual items (uniforms,
body armor, boots), mobilization, rotation travel (for rest &
relaxation), weapons & ammunition, vehicle & transportation (armored/
unarmored vehicles), equipment transport costs (shipment of basic
individual items), direct insurance costs, and other equipment
(medical supplies, radios/communications, internet access, night
vision goggles, security/surveillance equipment). According to the
contractor, these cost components are the primary cost drivers in
their offer to the government when submitting a proposal.
We did not evaluate the quality of the services provided by the
contractors or whether better services could be provided by the State
Department. We also did not evaluate the policy implications of using
contractors to perform security functions. In addition, we did not
include the cost of government-furnished equipment provided to the
contractor because we believe similar equipment would be needed if the
government provided the services.
We conducted our review from October 2008 through October 2009 in
accordance with generally accepted government auditing standards.
Those standards require that we plan and perform the audit to obtain
sufficient, appropriate evidence to provide a reasonable basis for our
findings based on our audit objectives. We believe that the evidence
obtained provides a reasonable basis for our findings based on our
audit objective.
Related GAO Products:
Contingency Contract Management: DOD Needs to Develop and Finalize
Background Screening and Other Standards for Private Security
Contractors. [hyperlink, http://www.gao.gov/products/GAO-09-351].
Washington, D.C.: July 31, 2009.
Rebuilding Iraq: DOD and State Department Have Improved Oversight and
Coordination of Private Security Contractors in Iraq, But Further
Actions are Needed to Sustain Improvements. [hyperlink,
http://www.gao.gov/products/GAO-08-966]. Washington, D.C.: July 31,
2008.
Defense Contracting: Army Case Study Delineates Concerns with the Use
of Contractors as Contract Specialists. [hyperlink,
http://www.gao.gov/products/GAO-08-360]. Washington, D.C.: March 26,
2008.
Military Operations: Implementation of Existing Guidance and Other
Actions Needed to Improve DOD's Oversight and Management of
Contractors in Future Operations. [hyperlink,
http://www.gao.gov/products/GAO-08-436T]. Washington, D.C.: January
24, 2008.
Military Personnel: DOD Needs to Establish a Strategy to Improve
Transparency over Reserve and National Guard Compensation to Manage
Significant Growth in Cost. [hyperlink,
http://www.gao.gov/products/GAO-07-828]. Washington, D.C.: June 20,
2007.
Rebuilding Iraq: Actions Still Needed to Improve the Use of Private
Security Providers. [hyperlink,
http://www.gao.gov/products/GAO-06-865T]. Washington, D.C.: June 13,
2006.
Peacekeeping: Cost Comparison of Actual UN and Hypothetical U.S.
Operations in Haiti. [hyperlink,
http://www.gao.gov/products/GAO-06-331]. Washington, D.C.: February
21, 2006.
Rebuilding Iraq: Actions Needed to Improve Use of Private Security
Providers. [hyperlink, http://www.gao.gov/products/GAO-05-737].
Washington, D.C.: July 28, 2005.
Military Personnel: DOD Needs to Improve the Transparency and Reassess
the Reasonableness, Appropriateness, Affordability, and Sustainability
of Its Military Compensation System. [hyperlink,
http://www.gao.gov/products/GAO-05-798]. Washington, D.C.: July 19,
2005.
[End of section]
Footnotes:
[1] [1] Rebuilding Iraq: Actions Needed to Improve Use of Private
Security Providers, [hyperlink,
http://www.gao.gov/products/GAO-05-737] (Washington, D.C.: July 2005);
Military Operations: Background Screenings of Contractor Employees
Supporting Deployed Forces May Lack Critical Information, but U.S.
Forces Take Steps to Mitigate the Risk Contractors May Pose,
[hyperlink,
http://www.gao.gov/products/GAO-06-999R] (Washington, D.C.: September
2006).
[2] CBO, Logistics Support for Deployed Military Forces (October 2005).
[3] CBO, Contractors' Support of U.S. Operations in Iraq Pub. No. 3053
(August 2008).
[4] In July 2005, we reported on DOD's inability to identify the
government's total cost to provide compensation to active duty service
members because no single source exists to show the total cost of
military compensation. See Military Personnel: DOD Needs to Improve
the Transparency and Reassess the Reasonableness, Appropriateness,
Affordability, and Sustainability of Its Military Compensation System,
[hyperlink, http://www.gao.gov/products/GAO-05-798] (Washington, D.C.:
July 2005).
[5] Personal security refers to the protective security for high-
ranking U.S. government officials, U.S. federal civilian personnel,
and other individuals traveling in unsecured areas. Static security
refers to the protection of fixed or static sites, such as military
bases, housing areas, and reconstruction work sites.
[6] FAR 16.504 (a) defines the WPPS II contracts as indefinite
delivery/indefinite quantity contracts. An indefinite delivery/
indefinite quantity contract provides for an indefinite quantity
within stated limits, of supplies or services during a fixed period.
When services are required the State Department issues a task order
which defines the specific requirements and services to be provided by
the contractor.
[7] According to State Department officials, they had not performed an
A-76 study or any other cost comparison for these services.
[8] In March 2000, the State Department awarded the first WPPS
contract to provide protective services in areas of the former
Yugoslavia, the Palestinian Territories (July 2002), and Afghanistan
(November 2002). In 2004, task orders under the WPPS contract were
issued to provide personal protective services in Iraq.
[9] The regions were Baghdad, Basrah, Al-Hillah, and Erbil. Four
additional task orders provided security services in Jerusalem, Haiti,
Kabul, and Bosnia and another task order provided aerial security
support in Iraq, which we did not include in our review.
[10] According to State Department officials, they would be reluctant
to hire third-country foreign nationals to provide security in Iraq
because the department does not want to be perceived as hiring
mercenaries. Additionally, because of security concerns they would be
reluctant to hire local nationals to provide security.
[11] Training for Diplomatic Security Special Agents (who are federal
law enforcement personnel) includes 12 weeks of training at the
Federal Law Enforcement Training Center and 13 weeks of training
provided by the Bureau of Diplomatic Security which includes driver
and firearms training, interrogation techniques, emergency medical
training, and training on protective security operations.
Additionally, in preparation for their initial overseas assignment,
all Diplomatic Security Special Agents attend the 12-week Basic
Regional Security Officer Course. The focus of this training is
largely on management of Diplomatic Security programs and security
operations overseas and includes training in emergency action
planning, detecting passport fraud, counterintelligence
investigations, and international parental child abductions. Also, an
additional 7-week High Threat Tactical Training course is required for
those assigned to high-threat posts, such as Iraq and Afghanistan.
This course provides training on advanced protective security
operations, close quarters battle, small unit tactics, and the
management and leadership of protective operations.
The State Department requires its contractors provide 164 hours of
training to its employees. The training curriculum is approved by the
Department of State and teaches basic personal protective security for
a high-threat environment including organization of personal
protective service details, motorcade operations, protective security
route and site advances, radio procedures, emergency medical training,
defensive tactics, and driver training, etc.
[12] Rebuilding Iraq: DOD and State Department Have Improved Oversight
and Coordination of Private Security Contractors in Iraq, But Further
Actions are Needed to Sustain Improvements, [hyperlink,
http://www.gao.gov/products/GAO-08-966] (Washington, D.C.: July 2008).
[13] On September 16, 2007, at Nisour Square, contractor employees
protecting a diplomatic convoy allegedly fired upon and killed 17
Iraqis.
[14] This would provide the State Department flexibility similar to
what it has with contractors. However, the State Department would
incur other costs such as providing federal employee health insurance,
federal employee retirement, and life insurance.
[15] Post differential provides additional compensation to employees
for service in foreign areas where environmental conditions differ
substantially from environmental conditions in the continental United
States and warrant additional pay as a recruitment and retention
incentive.
[16] Task orders 2-5 provide security services in Jerusalem, Haiti,
Kabul, and Bosnia, respectively, while task order 10 provides aerial
security support in Iraq, which we did not include in our review.
[End of section]
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