Information on IRS' Taxpayer Assistance Activities]

Gao ID: 126833 April 26, 1985

GAO reviewed the quality and quantity of the Internal Revenue Service's (IRS) taxpayer assistance activities. Issues were raised concerning: (1) the difficulty taxpayers had understanding IRS forms and publications; (2) changes in the way IRS distributed its staff resources; and (3) the results of a survey of the IRS toll-free telephone assistance system during part of the 1985 filing season.



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