Tax System ModernizationManagement Mistakes Caused Delays in Automated Underreporter System Gao ID: IMTEC-90-51 July 10, 1990
Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) Automated Underreporter System.
GAO found that: (1) IRS management mistakes caused the pilot system to be delayed for more than 2 years; (2) IRS has deferred the pilot system to October 1990 because of inadequate system design and limited technical and project management expertise; (3) IRS believed that the system was an important training ground for IRS automation modernization; (4) IRS decided to develop and deliver a separate interim system as a near-term solution for 10 service centers because the system was continuously delayed; (5) IRS presented the system as a tax modernization project, but developed it as an independent system; (6) available information indicates that most of the system's functions will require modifications before working with other modernization projects; and (7) there were instances where projects failed or were seriously delayed as a result of poor management decisions.Recommendations
Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.Director: Team: Phone: