Managing Customs
Efforts Under Way to Address Management Weaknesses Gao ID: GGD-95-73 March 16, 1995This report discusses the U.S. Customs Service's efforts to address weaknesses GAO identified in a 1992 report (GAO/HR-93-14) and during subsequent reviews. Although these efforts reflect a significant commitment, much remains to be done to better ensure that Customs detects trade violations in imported cargo; collects applicable duties, taxes, fees, and penalties; controls its financial resources; and reports on its financial operations. Therefore, GAO will continue to monitor the agency's progress.
GAO found that Customs has: (1) revised its planning process to set priorities for trade enforcement; (2) improved controls over the identification and collection of duties, taxes, fees, and penalties; (3) reorganized its debt collection unit and more aggressively pursued receiveables; and (4) reorganized to correct institutional problems and increase cooperation and coordination among Customs units. GAO also found that Customs still needs to: (1) adopt best practices from other private and public organizations to better manage its financial and information resources; (2) resolve its inability to detect and prevent duplicate or excessive claims for refunds; (3) better prevent and detect unauthorized access to sensitive data and computer programs; (4) improve guidance and oversight to ensure that its staff complies with existing procedures; (5) implement new control procedures; and (6) properly analyze data to be included in financial management reports.