Customs' Reorganization

Gao ID: GGD-96-81R February 23, 1996

Pursuant to a congressional request, GAO reviewed the Customs Service's progress in implementing its reorganization and modernization plan. GAO noted that Customs has: (1) reduced the number of headquarters positions by 233, 40 percent of its 1999 goal of 600 reductions; (2) closed its 7 regional offices and 42 district offices, replacing them with 20 Customs Management Centers; and (3) identified trade compliance, outbound, and passenger processes as three core business processes and has plans to define and redesign those processes.

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