IRS Operations

Critical Need to Continue Improving Core Business Practices Gao ID: T-AIMD/GGD-96-188 September 10, 1996

The Internal Revenue Service (IRS) has experienced major problems in (1) fulfilling its business vision--reducing the volume of paper returns, better serving customers, and improving compliance; (2) overcoming management and technical weaknesses in its tax systems modernization effort; and (3) strengthening the reliability of its financial management and systems used to account for hundreds of billions of dollars and to measure IRS' performance. This report discusses pivotal actions that IRS should take to fully implement earlier GAO recommendations and improve its management practices.

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