IRS Modernization

IRS Should Enhance Its Performance Management System Gao ID: GAO-01-234 February 23, 2001

The Internal Revenue Service (IRS) has made progress in revamping its performance management system. The goals, objectives, and measures that IRS has developed, along with its new strategic planning and budgeting process, are intended to integrate results-oriented management into IRS' daily decision-making. However, as IRS officials acknowledge, extensively revamping a performance management system is a complex task that takes years to complete. GAO identified several opportunities to enhance IRS' performance management system, including clarifying goals and objectives, improving the linkages between measures, objectives, and goals, and developing fewer but more specific action items. Such enhancements could increase managerial accountability and create stronger incentives for frontline employees to achieve IRS' goals and objectives.


Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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