Customs Service

The Self-Inspection Program Shows Promise but Remains a Work in Progress Gao ID: GAO-01-676 June 1, 2001

The Customs Service's responsibilities include collecting revenue from imports and enforcing U.S. laws and regulations, preventing the smuggling of drugs into the United States, and overseeing export compliance and money laundering issues. Customs recently began a self-inspection program (SIP) to aid in its diverse responsibilities. This report discusses (1) SIP's use as a mechanism for oversight and accountability, (2) problems related to SIP implementation, and (3) improvements and refinements underway to enhance the value of the program. GAO found that SIP is a useful mechanism for managers to identify and correct problems at the local level and to obtain more control over activities that they oversee. Implementation problems included a lack of detailed instructions on how to complete self-inspection worksheets and inadequate worksheet review by responsible officials. Customs is trying to correct deficiencies in key internal control areas.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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