Veterans Benefits Modernization

Further Service Improvement Depends on Coordinated Approach Gao ID: T-AIMD/HEHS-95-184 June 22, 1995

This testimony assesses efforts by the Department of Veterans Affairs (VA) to reengineer claims processing to improve service to veterans. GAO outlines and updates past problems it has identified in VA's approach toward systems modernization, as well as other initiatives to improve claims processing. GAO also evaluates the findings and the recommendations of a study of VA's modernization effort that was recently completed by the Center for Naval Analyses Corporation.

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