Veterans Affairs

The Department of Veterans Affairs (VA) has made important progress in raising corporate awareness of the department's information technology (IT) needs and in taking actions to improve key areas of IT performance. Nevertheless, the department has significant work to accomplish in order to use IT investments to improve mission performance. VA has taken important steps in laying the groundwork for an integrated, departmentwide enterprise architecture--a blueprint for evolving its information systems and developing new systems that optimize their mission value--by establishing crucial executive support and a strategy to define produces and processes essential to its development. VA has also strengthened its department-level information security program by requiring greater management accountability from senior executives, through mandated information security performance standards. In addition, Veterans Health Administration managers and clinicians have shown good progress in expanding their use of the decision support system to facilitate clinical and financial decisionmaking. However, many aspects of the department's IT environment remain troublesome. The department continues to report pervasive computer security challenges, including access and other general control weaknesses. Moreover, in pursuing critical information systems investments, the Veterans Benefits Administration has not addressed important concerns related to managing, defining requirements for, and testing software supporting the veterans service network compensation and pension replacement system initiative. These issues present continuing challenges to VA.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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