General Services Administration

Status of Management Improvement Efforts Gao ID: GGD-91-59 April 3, 1991

GAO assessed the General Services Administration's (GSA) progress in implementing 33 recommendations GAO made in its 1989 general management review report.

GAO found that: (1) overall, GSA made a good effort to implement most of the recommendations, but it needed to strengthen its planning and strategy processes to fully implement the recommendations; (2) GSA developed strategic plans defining its mission, vision, and values to improve its executive leadership and direction setting; (3) GSA addressed management information-related recommendations by improving its oversight, management, and use of those activities; (4) GSA had not yet implemented the two most important facilities management recommendations to develop a much needed strategic approach to managing facilities and to assume a more policy oriented and oversight role; (5) GSA implemented only one of four recommendations in the human resources area and still needed to develop a human resources work plan with specific goals and priorities; (6) many of the recommendations would take several years to fully implement; and (7) the GSA action plan follow-up process did not ensure an adequate assessment of the actions planned and taken to implement the recommendations before GSA closed them.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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