GSA On-line Procurement Programs Lack Documentation and Reliability Testing

Gao ID: GAO-02-229R December 21, 2001

The General Services Administration's (GSA) two online procurement systems--GSA Advantage! and information Technology Solutions Shop--lack basic management controls to ensure the systems produce reliable data, can not be inappropriately modified, and provide continuous service. These controls are increasingly important because government agencies are expected to increase their use of these systems and GSA relies heavily on contractors for systems operations and maintenance. Moreover, Congress and other oversight entities need to be able to rely on these systems to assess the effectiveness of government contracting programs.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

Director: David E. Cooper Team: Government Accountability Office: Acquisition and Sourcing Management Phone: (617) 788-0555


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