Federal Productivity Suffers Because Word Processing Is Not Well Managed

Gao ID: FGMSD-79-17 April 6, 1979

The Federal Government employs over 171,000 secretaries, stenographers, and typists at an annual salary outlay of over $1.5 billion. Word processing can help reduce the size and cost of this work force. This report discusses the management and productivity of word processing in some of the largest federal agencies. It also assesses the work being done by the General Services Administration (GSA) through its National Archives and Record Service in its central management role for word processing.

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