Federal Retirement

Records Processing Is Better; Can Be Further Improved Gao ID: GGD-86-47 May 15, 1986

In response to a congressional request, GAO identified methods the Office of Personnel Management (OPM) could use to streamline the processing of civil service retirement documents and reduce the backlogs.

GAO noted that OPM: (1) was not effectively using its automated equipment; and (2) did not assign and organize its personnel for maximum productivity. GAO found that OPM employees: (1) reviewed each retirement document several times more than necessary; (2) processed documents manually rather than by computerized systems; (3) unnecessarily processed documents at two locations; and (4) delayed processing applications from federal employees who wanted to make their retirement contributions early, resulting in a loss of income to the government.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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