U.S. Export Assistance Centers

Customer Service Enhanced, But Potential to Improve Operations Exists Gao ID: T-NSIAD-96-213 July 25, 1996

This testimony discusses efforts by the Department of Commerce, the U.S. Export-Import Bank, and the Small Business Administration to create a nationwide network of "one-stop shops," called U.S. Export Assistance Centers. These shops are intended to provide exporters with information on all U.S. government export promotion and export finance services, help exporters identify which federal programs may be of greatest assistance, and help exporters contact those federal programs. GAO discusses the benefits realized at the first four pilot centers, located in Baltimore, Chicago, Los Angeles, and Miami, as well as opportunities to improve their operations.

Recommendations

Our recommendations from this work are listed below with a Contact for more information. Status will change from "In process" to "Open," "Closed - implemented," or "Closed - not implemented" based on our follow up work.

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