Social Security Administration

SSA Needs to Act Now to Assure World-Class Service Gao ID: T-HRD-94-46 October 28, 1993

Failure to meet the Social Security Administration's (SSA) management challenges could have serious consequences. SSA provides benefits to about 47 million people today, and it will have to provide benefits and services to many more people in the future. The baby boomers are aging, and beginning in 1995, Social Security earning and benefits statements will be required for all workers. SSA is already seeing the effects of a significant rise in disability cases, an area already plagued by major processing delays. This testimony examines SSA's current operations and its preparations for the future. GAO concludes that if SSA cannot establish the necessary long-range plans, efficiently manage computer-systems modernization, address work-force needs, and control its finances, it risks significant deterioration in its ability to serve the public efficiently and effectively.



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