TQM Implementation at Agriculture

Gao ID: GGD-93-16R March 30, 1993

GAO commented on the implementation of total quality management (TQM) at the Department of Agriculture (USDA). GAO noted that: (1) 36 percent of USDA installations have implemented TQM; (2) many USDA installations have begun implementation of the early phases of TQM within the past 3 years; (3) similar to other federal installations, USDA involvement with TQM training, quality councils, and problem-solving teams increased as TQM maturity increased; and (4) two-thirds of USDA installations believed that TQM had a positive impact on internal operations and labor-management relations, and one-third believed it was too soon to judge TQM benefits.



The Justia Government Accountability Office site republishes public reports retrieved from the U.S. GAO These reports should not be considered official, and do not necessarily reflect the views of Justia.