Measuring Disaster Preparedness
FEMA Has Made Limited Progress in Assessing National Capabilities
Gao ID: GAO-11-260T March 17, 2011
This testimony discusses the efforts of the Federal Emergency Management Agency (FEMA)--a component of the Department of Homeland Security (DHS)--to measure and assess national capabilities to respond to a major disaster. According to the Congressional Research Service, from fiscal years 2002 through 2010, Congress appropriated over $34 billion for homeland security preparedness grant programs to enhance the capabilities of state, territory, local, and tribal governments to prevent, protect against, respond to, and recover from terrorist attacks and other disasters. Congress enacted the Post-Katrina Emergency Management Reform Act of 2006 (Post-Katrina Act) to address shortcomings in the preparation for and response to Hurricane Katrina that, among other things, gave FEMA responsibility for leading the nation in developing a national preparedness system. The Post-Katrina Act requires that FEMA develop a national preparedness system and assess preparedness capabilities--capabilities needed to respond effectively to disasters--to determine the nation's preparedness capability levels and the resources needed to achieve desired levels of capability. Federal, state, and local resources provide capabilities for different levels of "incident effect" (i.e., the extent of damage caused by a natural or manmade disaster). FEMA's National Preparedness Directorate within its Protection and National Preparedness organization is responsible for developing and implementing a system for measuring and assessing national preparedness capabilities. The need to define measurable national preparedness capabilities is a well-established and recognized issue. For example, in December 2003, the Advisory Panel to Assess Domestic Response Capabilities noted that preparedness (for combating terrorism) requires measurable demonstrated capacity by communities, states, and private sector entities throughout the United States to respond to threats with well-planned, well-coordinated, and effective efforts. This is consistent with our April 2002 testimony on national preparedness, in which we identified the need for goals and performance indicators to guide the nation's preparedness efforts and help to objectively assess the results of federal investments. We reported that FEMA had not yet defined the outcomes of where the nation should be in terms of domestic preparedness. Thus, identifying measurable performance indicators could help FEMA (1) track progress toward established goals, (2) provide policy makers with the information they need to make rational resource allocations, and (3) provide program managers with the data needed to effect continual improvements, measure progress, and to enforce accountability. In September 2007, DHS issued the National Preparedness Guidelines that describe a national framework for capabilities-based preparedness as a systematic effort that includes sequential steps to first determine capability requirements and then assess current capability levels. According to the Guidelines, the results of this analysis provide a basis to identify, analyze, and choose options to address capability gaps and deficiencies, allocate funds, and assess and report the results. This proposed framework reflects critical practices we have identified for government performance and results. This statement is based on our prior work issued from July 2005 through October 2010 on DHS's and FEMA's efforts to develop and implement a national framework for assessing preparedness capabilities at the federal, state, and local levels, as well as DHS's and FEMA's efforts to develop and use metrics to define capability levels, identify capability gaps, and prioritize national preparedness investments to fill the most critical capability gaps. As requested, this testimony focuses on the extent to which DHS and FEMA have made progress in measuring national preparedness by assessing capabilities and addressing related challenges.
In summary, DHS and FEMA have implemented a number of efforts with the goal of measuring preparedness by assessing capabilities and addressing related challenges, but success has been limited. DHS first developed plans to measure preparedness by assessing capabilities, but did not fully implement those plans. FEMA then issued the target capabilities list in September 2007 but has made limited progress in developing preparedness measures and addressing long-standing challenges in assessing capabilities, such as determining how to aggregate data from federal, state, local, and tribal governments. At the time of our review of FEMA's efforts in 2008 and in 2009, FEMA was in the process of refining the target capabilities to make them more measurable and to provide state and local jurisdictions with additional guidance on the levels of capability they need. We recommended in our April 2009 report that FEMA enhance its project management plan with, among other things, milestones to help it implement its capability assessment efforts; FEMA agreed with our recommendation. We reported in October 2010 that FEMA had enhanced its plan with milestones in response to our prior recommendation and that officials said they had an ongoing effort to develop measures for target capabilities--as planning guidance to assist in state and local assessments--rather than as requirements for measuring preparedness by assessing capabilities; FEMA officials had not yet determined how they plan to revise the list.
GAO-11-260T, Measuring Disaster Preparedness: FEMA Has Made Limited Progress in Assessing National Capabilities
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United States Government Accountability Office:
GAO:
Testimony:
Before the Committee on Homeland Security and Governmental Affairs,
United States Senate:
For Release on Delivery:
Expected at 3:15 p.m. EST:
Wednesday, March 17, 2011:
Measuring Disaster Preparedness:
FEMA Has Made Limited Progress in Assessing National Capabilities:
Statement of William O. Jenkins, Jr. Director:
Homeland Security and Justice:
GAO-11-260T:
Mr. Chairman and Members of the Committee:
I appreciate the opportunity to participate in today's hearing and to
discuss the efforts of the Federal Emergency Management Agency (FEMA)--
a component of the Department of Homeland Security (DHS)--to measure
and assess national capabilities to respond to a major disaster.
According to the Congressional Research Service, from fiscal years
2002 through 2010, Congress appropriated over $34 billion for homeland
security preparedness grant programs to enhance the capabilities of
state, territory, local, and tribal governments to prevent, protect
against, respond to, and recover from terrorist attacks and other
disasters. Congress enacted the Post-Katrina Emergency Management
Reform Act of 2006 (Post-Katrina Act) to address shortcomings in the
preparation for and response to Hurricane Katrina that, among other
things, gave FEMA responsibility for leading the nation in developing
a national preparedness system.[Footnote 1] The Post-Katrina Act
requires that FEMA develop a national preparedness system and assess
preparedness capabilities--capabilities needed to respond effectively
to disasters--to determine the nation's preparedness capability levels
and the resources needed to achieve desired levels of capability.
Figure 1 provides an illustration of how federal, state, and local
resources provide capabilities for different levels of "incident
effect" (i.e., the extent of damage caused by a natural or manmade
disaster). FEMA's National Preparedness Directorate within its
Protection and National Preparedness organization is responsible for
developing and implementing a system for measuring and assessing
national preparedness capabilities.
Figure 1: Conceptual Illustration for Assessing Capability
Requirements and Identifying Capability Gaps for National Preparedness:
[Refer to PDF for image: illustrated graph]
The graph plots Level of Incident Effect against Time.
A line in the graph depicts "Capability Requirements".
A stacking of Federal, State, and Local resources is depicted, with
the difference between the available resources and capability
requirements being indicated as "Capability Gaps."
Source: GAO.
[End of figure]
The need to define measurable national preparedness capabilities is a
well-established and recognized issue. For example, in December 2003,
the Advisory Panel to Assess Domestic Response Capabilities noted that
preparedness (for combating terrorism) requires measurable
demonstrated capacity by communities, states, and private sector
entities throughout the United States to respond to threats with well-
planned, well-coordinated, and effective efforts. This is consistent
with our April 2002 testimony on national preparedness, in which we
identified the need for goals and performance indicators to guide the
nation's preparedness efforts and help to objectively assess the
results of federal investments.[Footnote 2] We reported that FEMA had
not yet defined the outcomes of where the nation should be in terms of
domestic preparedness. Thus, identifying measurable performance
indicators could help FEMA:
* track progress toward established goals,
* provide policy makers with the information they need to make
rational resource allocations, and:
* provide program managers with the data needed to effect continual
improvements, measure progress, and to enforce accountability.
In September 2007, DHS issued the National Preparedness Guidelines
that describe a national framework for capabilities-based preparedness
as a systematic effort that includes sequential steps to first
determine capability requirements and then assess current capability
levels. According to the Guidelines, the results of this analysis
provide a basis to identify, analyze, and choose options to address
capability gaps and deficiencies, allocate funds, and assess and
report the results. This proposed framework reflects critical
practices we have identified for government performance and results.
[Footnote 3] (See appendix 1 for an illustration of the Guidelines and
critical practices.)
My remarks today are based on our prior work issued from July 2005
through October 2010 on DHS's and FEMA's efforts to develop and
implement a national framework for assessing preparedness capabilities
at the federal, state, and local levels, as well as DHS's and FEMA's
efforts to develop and use metrics to define capability levels,
identify capability gaps, and prioritize national preparedness
investments to fill the most critical capability gaps.[Footnote 4] As
requested, my testimony today focuses on the extent to which DHS and
FEMA have made progress in measuring national preparedness by
assessing capabilities and addressing related challenges. To conduct
our work, we analyzed documentation, such as FEMA's National
Preparedness Guidelines and Target Capabilities List--a list of 37
capabilities that federal, state, and local stakeholders need to
possess to respond to natural or manmade disasters--and interviewed
relevant DHS, FEMA, state, and local officials. We conducted this work
in accordance with generally accepted government auditing standards.
More detailed information on our scope and methodology appears in our
published work.
In summary, DHS and FEMA have implemented a number of efforts with the
goal of measuring preparedness by assessing capabilities and
addressing related challenges, but success has been limited. DHS first
developed plans to measure preparedness by assessing capabilities, but
did not fully implement those plans. FEMA then issued the target
capabilities list in September 2007 but has made limited progress in
developing preparedness measures and addressing long-standing
challenges in assessing capabilities, such as determining how to
aggregate data from federal, state, local, and tribal governments. At
the time of our review of FEMA's efforts in 2008 and in 2009, FEMA was
in the process of refining the target capabilities to make them more
measurable and to provide state and local jurisdictions with
additional guidance on the levels of capability they need. We
recommended in our April 2009 report that FEMA enhance its project
management plan with, among other things, milestones to help it
implement its capability assessment efforts; FEMA agreed with our
recommendation. We reported in October 2010 that FEMA had enhanced its
plan with milestones in response to our prior recommendation and that
officials said they had an ongoing effort to develop measures for
target capabilities--as planning guidance to assist in state and local
assessments--rather than as requirements for measuring preparedness by
assessing capabilities; FEMA officials had not yet determined how they
plan to revise the list.
FEMA Has Made Limited Progress in Measuring Preparedness by Assessing
Capabilities and Addressing Long-Standing Challenges:
DHS Developed Plans for Assessing Capabilities, but Did Not Fully
Implement Them:
In July 2005, we reported that DHS had established a draft Target
Capabilities List that provides guidance on the specific capabilities
and levels of capability that FEMA would expect federal, state, local,
and tribal first responders to develop and maintain. We reported that
DHS defined these capabilities generically and expressed them in terms
of desired operational outcomes and essential characteristics, rather
than dictating specific, quantifiable responsibilities to the various
jurisdictions. DHS planned to organize classes of jurisdictions that
share similar characteristics--such as total population, population
density, and critical infrastructure--into tiers to account for
reasonable differences in capability levels among groups of
jurisdictions and to appropriately apportion responsibility for
development and maintenance of capabilities among levels of government
and across these jurisdictional tiers. According to DHS's Assessment
and Reporting Implementation Plan, DHS intended to implement a
capability assessment and reporting system based on target
capabilities that would allow first responders to assess their
preparedness to identify gaps, excesses, or deficiencies in their
existing capabilities or capabilities they will be expected to access
through mutual aid. In addition, this information could be used:
* to measure the readiness of federal civil response assets and the
use of federal assistance at the state and local level and:
* to provide a means of assessing how federal assistance programs are
supporting national preparedness.
In implementing this plan, DHS intended to collect preparedness data
on the capabilities of the federal government, states, local
jurisdictions, and the private sector to provide information about the
baseline status of national preparedness.[Footnote 5]
DHS's efforts to implement these plans were interrupted by the 2005
hurricane season. In August 2005, Hurricane Katrina--the worst natural
disaster in our nation's history--made final landfall in coastal
Louisiana and Mississippi, and its destructive force extended to the
western Alabama coast. Hurricane Katrina and the following Hurricanes
Rita and Wilma--also among the most powerful hurricanes in the
nation's history--graphically illustrated the limitations at that time
of the nation's readiness and ability to respond effectively to a
catastrophic disaster, that is, a disaster whose effects almost
immediately overwhelm the response capacities of affected state and
local first responders and require outside action and support from the
federal government and other entities. In June 2006, DHS concluded
that target capabilities and associated performance measures should
serve as the common reference system for preparedness planning.
In September 2006, we reported that numerous reports and our work
suggest that the substantial resources and capabilities marshaled by
federal, state, and local governments and nongovernmental
organizations were insufficient to meet the immediate challenges posed
by the unprecedented degree of damage and the resulting number of
hurricane victims caused by Hurricanes Katrina and Rita. We also
reported that developing the capabilities needed for catastrophic
disasters should be part of an overall national preparedness effort
that is designed to integrate and define what needs to be done, where,
based on what standards, how it should be done, and how well it should
be done. In October 2006, Congress passed the Post-Katrina Act that
required FEMA, in developing guidelines to define target capabilities,
ensure that such guidelines are specific, flexible, and measurable. In
addition, the Post-Katrina Act calls for FEMA to ensure that each
component of the national preparedness system, which includes the
target capabilities, is developed, revised, and updated with clear and
quantifiable performance metrics, measures, and outcomes.[Footnote 6]
We recommended, among other things, that DHS apply an all-hazards,
risk management approach in deciding whether and how to invest in
specific capabilities for a catastrophic disaster; DHS concurred, and
FEMA said it planned to use the Target Capabilities List to assess
capabilities to address all hazards.
FEMA Issued the Target Capabilities List in September 2007 but Has
Made Limited Progress in Developing Preparedness Measures and
Addressing Long-standing Challenges in Assessing Capabilities:
In September 2007, FEMA issued the Target Capabilities List to provide
a common perspective to conduct assessments to determine levels of
readiness to perform critical tasks and to identify and address any
gaps or deficiencies. According to FEMA, policymakers need regular
reports on the status of capabilities for which they have
responsibility to help them make better resource and investment
decisions and to establish priorities. Further, FEMA officials said
that emergency managers and planners require assessment information:
* to help them address deficiencies;
* to identify alternative sources of capabilities (e.g., from mutual
aid or contracts with the private sector); and:
* to identify which capabilities should be tested through exercises.
Also, FEMA said that agencies or organizations that are expected to
supplement or provide capabilities during an incident need assessment
information to set priorities, make investment decisions, and position
capabilities or resources, if needed.
In April 2009, we reported that establishing quantifiable metrics for
target capabilities was a prerequisite to developing assessment data
that can be compared across all levels of government. At the time of
our review, FEMA was in the process of refining the target
capabilities to make them more measurable and to provide state and
local jurisdictions with additional guidance on the levels of
capability they need. Specifically, FEMA planned to develop
quantifiable metrics--or performance objectives--for each of the 37
target capabilities that are to outline specific capability targets
that jurisdictions (such as cities) of varying size should strive to
meet, being cognizant of the fact that there is not a "one size fits
all" approach to preparedness. However, FEMA has not yet completed
these quantifiable metrics for its 37 target capabilities, and it is
unclear when it plans to do so.
In October 2009, in responding to congressional questions regarding
FEMA's plan and timeline for reviewing and revising the 37 target
capabilities, FEMA officials said they planned to conduct extensive
coordination through stakeholder workshops in all 10 FEMA regions and
with all federal agencies with lead and supporting responsibility for
emergency support-function activities associated with each of the 37
target capabilities. The workshops were intended to define the risk
factors, critical target outcomes, and resource elements for each
capability. The response stated that FEMA planned to create a Task
Force comprised of federal, state, local, and tribal stakeholders to
examine all aspects of preparedness grants, including benchmarking
efforts such as the Target Capabilities List. FEMA officials have
described their goals for updating the list to include establishing
measurable target outcomes, providing an objective means to justify
investments and priorities, and promoting mutual aid and resource
sharing. In November 2009, FEMA issued a Target Capabilities List
Implementation Guide that described the function of the list as a
planning tool and not a set of standards or requirements.
We reported in July 2005 that DHS had identified potential challenges
in gathering the information needed to assess capabilities, including
determining how to aggregate data from federal, state, local, and
tribal governments and others and integrating self-assessment and
external assessment approaches. In reviewing FEMA's efforts to assess
capabilities, we further reported in April 2009 that FEMA faced
methodological challenges with regard to (1) differences in data
available, (2) variations in reporting structures across states, and
(3) variations in the level of detail within data sources requiring
subjective interpretation. We recommended that FEMA enhance its
project management plan to include milestone dates, among other
things, a recommendation to which DHS concurred. In October 2010, we
reported that FEMA had enhanced its project management plan.
Nonetheless, the challenges we reported in July 2005 and April 2009
faced by DHS and FEMA, respectively, in their efforts to measure
preparedness and establish a system of metrics to assess national
capabilities have proved to be difficult for them to overcome. We
reported that in October 2010, in general, FEMA officials said that
evaluation efforts they used to collect data on national preparedness
capabilities were useful for their respective purposes, but that the
data collected were limited by data reliability and measurement issues
related to the lack of standardization in the collection of data.
For example, FEMA's Deputy Director for Preparedness testified in
October 2009 that the "Cost-to-Capabilities" (C2C) initiative
developed by FEMA's Grant Programs Directorate (at that time already
underway for 18 months) had a goal as a multiyear effort to manage
homeland security grant programs and prioritize capability-based
investments.[Footnote 7] We reported in October 2010, that as a result
of FEMA's difficulties in establishing metrics to measure enhancements
in preparedness capabilities, officials discontinued the C2C program.
Similarly, FEMA's nationwide, multiyear Gap Analysis Program
implementation, proposed in March 2009, was "to provide emergency
management agencies at all levels of government with greater
situational awareness of response resources and capabilities."
However, as we reported in October 2010, FEMA noted that states did
not always have the resources or ability to provide accurate
capability information into its Gap Analysis Program response models
and simulation; thus, FEMA had discontinued the program.
FEMA officials reported that one of its evaluation efforts, the State
Preparedness Report, has enabled FEMA to gather data on the progress,
capabilities, and accomplishments of a state's, the District of
Columbia's, or a territory's preparedness program, but that these
reports included self-reported data that may be subject to
interpretation by the reporting organizations in each state and not be
readily comparable to other states' data. The officials also stated
that they have taken steps to address these limitations by, for
example, creating a Web-based survey tool to provide a more
standardized way of collecting state preparedness information that
will help FEMA officials validate the information by comparing it
across states.
We reported in October 2010 that FEMA officials said they had an
ongoing effort to develop measures for target capabilities--as
planning guidance to assist in state and local assessments --rather
than as requirements for measuring preparedness by assessing
capabilities; FEMA officials had not yet determined how they plan to
revise the list and said they are awaiting the completed revision of
Homeland Security Presidential Directive 8, which is to address
national preparedness. As a result, FEMA has not yet developed
national preparedness capability requirements based on established
metrics to provide a framework for national preparedness assessments.
Until such a framework is in place, FEMA will not have a basis to
operationalize and implement its conceptual approach for assessing
federal, state, and local preparedness capabilities against capability
requirements to identify capability gaps for prioritizing investments
in national preparedness.
Mr. Chairman, this completes my prepared statement. I would be pleased
to respond to any questions that your or other Members of the
Committee may have at this time.
[End of section]
Contacts and Staff Acknowledgments:
For further information about this statement, please contact William
O. Jenkins Jr., Director, Homeland Security and Justice Issues, at
(202) 512-8777 or jenkinswo@gao.gov. Contact points for our Offices of
Congressional Relations and Public Affairs may be found on the last
page of this statement. In addition to the contact named above, the
following individuals from GAO's Homeland Security and Justice Team
also made major contributions to this testimony: Chris Keisling,
Assistant Director; C. Patrick Washington, Analyst, and Lara Miklozek,
Communications Analyst.
[End of section]
Appendix I: National Preparedness Guidelines and Critical Practices
for Performance Measurement:
This appendix presents additional information on the Federal Emergency
Management Agency's National Preparedness Guidelines as well as key
steps and critical practices for measuring performance and results.
Figure 2: National Preparedness Guidelines Describe Steps for
Assessing Capabilities:
[Refer to PDF for image: illustration]
1. Convene Working Group.
2. Determine Capability Requirements.
3. Assess Current Capability Levels.
4. Identify, Analyze, and Choose Options.
5. Update Plans and Strategies.
6. Allocate Funds.
7. Update and Execute Program Plans.
8. Assess and Report.
Number 3 through 8 form a continuous circle of steps.
Source: DHS; National Preparedness Guidelines, September 2007.
[End of figure]
Figure 3: Key Steps and Critical Practices for Performance and Results:
[Refer to PDF for image: illustration]
Step 1: Define Mission and Desired Outcomes Practices:
1. Involve stakeholders;
2. Assess environment;
3. Align activities, core processes, and resources.
Step 2: Measure Performance Practices:
4. Produce measures at each organizational level that:
* demonstrate results, are limited to the vital few,
* respond to multiple priorities, and,
* link to responsible programs;
5. Collect data.
Step 3: Use Performance Information Practices:
6. Identify performance gaps;
7. Report information;
8. Use information.
Reinforce GPRA implementation:
Practices:
9. Devolve decision making with accountability;
10. Create incentives;
11. Build expertise;
12. Integrate management reforms.
Source: GAO.
[End of figure]
[End of section]
Footnotes:
[1] The Post-Katrina Act was enacted as Title VI of the Department of
Homeland Security Appropriations Act, 2007, Pub. L. No. 109-295, 120
Stat. 1355 (2006). The provisions of the Post-Katrina Act are codified
in numerous sections of the U.S. Code. The applicable U.S. Code
citations are included in this statement. The provisions of the Post-
Katrina Act became effective upon enactment, October 4, 2006, with the
exception of certain organizational changes related to FEMA, most of
which took effect on March 31, 2007.
[2] GAO, National Preparedness: Integration of Federal, State, Local,
and Private Sector Efforts Is Critical to an Effective National
Strategy for Homeland Security [hyperlink,
http://www.gao.gov/products/GAO-02-621T] Apr. 11, 2002.
[3] GAO, Executive Guide: Effectively Implementing the Government
Performance and Results Act, [hyperlink,
http://www.gao.gov/products/GGD-96-118], (Washington, D.C.: June 1,
1996).
[4] GAO, Homeland Security: DHS' Efforts to Enhance First Responders'
All-Hazards Capabilities Continue to Evolve, [hyperlink,
http://www.gao.gov/products/GAO-05-652] (Washington D.C.: July 11,
2005); Catastrophic Disasters: Enhanced Leadership, Capabilities, and
Accountability Controls Will Improve the Effectiveness of the Nation's
Preparedness, Response, and Recovery System, [hyperlink,
http://www.gao.gov/products/GAO-06-618] (Washington D.C.: Sept. 6,
2006); GAO, National Preparedness: FEMA Has Made Progress, but Needs
to Complete and Integrate Planning, Exercise, and Assessment Efforts,
[hyperlink, http://www.gao.gov/products/GAO-09-369] (Washington, D.C.:
Apr. 30, 2009); and GAO, FEMA Has Made Limited Progress in Efforts to
Develop and Implement a System to Assess National Preparedness
Capabilities, [hyperlink, http://www.gao.gov/products/GAO-11-51R]
(Washington, D.C.: Oct. 29, 2010).
[5] DHS intended to use federal regulatory agencies and other
appropriate sources to collect private-sector data.
[6] 6 U.S.C. §§ 744(b)(1), 746(c), 749(b).
[7] Statement Of The Honorable Timothy W. Manning Deputy
Administrator, National Preparedness Federal Emergency Management
Agency U.S. Department Of Homeland Security Before the House Committee
On Homeland Security Subcommittee On Emergency Communications,
Preparedness And Response "Preparedness: What Has $29 Billion In
Homeland Security Grants Bought And How Do We Know?" U.S. House Of
Representatives Washington, D.C., October 27, 2009.
[End of section]
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