Tax Systems Modernization

Factors Critical to Success Gao ID: T-IMTEC-92-10 March 10, 1992

During the past 25 years, the Internal Revenue Service (IRS) has twice attempted and failed to modernize its antiquated tax-processing systems. GAO testified that IRS is now in the best position ever to modernize its systems and change the way it does business. Basic planning is well underway for IRS' third effort in this area--the Tax Systems Modernization program. GAO reviews the following critical factors that IRS needs to address to ensure the program's successful implementation: the need for a vision and complete plans to guide the modernization; a mechanism to track its progress; a strategy for dealing with technological risks; improved management of the procurement and systems development processes; a strategy for having the right personnel involved; and greater attention to security and privacy issues.



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