Tax Administration

An Update on IRS' Progress on Accounts Receivable and Strategic Management Gao ID: T-GGD-92-26 April 2, 1992

The Internal Revenue Service (IRS) continues to fight an uphill battle in stemming the growth of its accounts receivable inventory and increasing collections of delinquent accounts. Although IRS's efforts to address the accounts receivable problem may bring about long-term results, the short-term trends are still disturbing. In fiscal year 1991, collections actually declined by five percent, while the total accounts receivable inventory increased from $96.3 billion to $110.7 billion. GAO testified that the accounts receivable problem and IRS' other business functions will benefit from attention to strategic management. IRS is starting to recognize that its component parts must contribute to overall goals and solve crossfunctional problems, such as reducing the accounts receivable inventory. The key challenge is to develop appropriate ways to measure IRS' progress in meeting its mission.



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