Postal Service

Labor-Management Relations and Customer Services at the Simi Valley, California, Post Office Gao ID: GGD-88-44 March 3, 1988

Pursuant to a congressional request, GAO reviewed labor-management relations and customer service at the Simi Valley, California, Post Office.

8AO found that labor-management and customer service problems existed at the facility before November 1986, because: (1) employees, union officials, and managers believed that working relationships were tense and stressful; (2) employees believed that supervisors harassed them and treated them disrespectfully; (3) management failed to promptly and directly resolve employee grievances, hold required formal labor-management meetings, or perform functions directly affecting employee welfare and morale; (4) the quality of customer service was declining; and (5) customer complaints were increasing. GAO also found that, in November 1986, the facility management changed, resulting in marked improvement in both labor-management relations and the quality of customer service.



The Justia Government Accountability Office site republishes public reports retrieved from the U.S. GAO These reports should not be considered official, and do not necessarily reflect the views of Justia.