U.S. Postal Service
Challenges in Improving Performance and Meeting Competition Gao ID: T-GGD-96-90 March 13, 1996This testimony focuses on three major areas that continue to challenge the Postal Service in providing prompt, reliable, and efficient mail services and thus hinder it from becoming more competitive in the marketplace. These are (1) improving labor-management relations, (2) setting competitive rates and providing competitive service, and (3) controlling operating costs.