Labor Relations

Employee-Management Relations at the Alhambra, California, Post Office Gao ID: GGD-86-40 April 7, 1986

In response to a congressional request, GAO reviewed labor-management relations problems at the Alhambra Post Office to: (1) determine their nature, extent, and status; (2) identify possible solutions to any existing problems; and (3) determine how the management at the U.S. Postal Service's (USPS) Sequoia District Office and Alhambra Management Sectional Center (MSC) could detect potential labor-management relations problems early so that actions could be taken to resolve them.

GAO found that a strained working relationship between Alhambra Post Office employees and management had existed for almost 2 years when about 100 employees submitted a petition to their congressman, complaining of an extremely stressful working relationship with management and asking for changes in the work environment. Subsequent to the petition: (1) management took actions to resolve the situation to the satisfaction of both employees and management; (2) employees perceived improvement in their working conditions and their relationship with management; and (3) management, which had been concerned about unfavorable trends in the Alhambra Post Office performance, such as high overtime and sick leave rates, also perceived improvements.

Recommendations

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